VP, Healthcare Operations – Utilization & Care Management

Stafflink Express; Pasay; On-site; PHP 2,790,000 - 3,906,000; Full time

Job summary

Stafflink Express is seeking a seasoned Senior Director / Vice President of Operations to lead large-scale Healthcare BPO operations focused on Utilization Management, Care Management, and Disease Management. The role requires hands-on healthcare domain expertise and experience managing 500–700 FTEs.

You will provide end-to-end operational leadership, drive client governance, regulatory compliance, and financial performance while partnering with cross-functional teams.

Qualifications

• 10+ years of Healthcare Operations experience in a BPO or related setting.
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Responsibilities

• Provide leadership for healthcare operations ensuring KPIs, SLAs, quality, and compliance.
• Translate client objectives into operational strategies with measurable outcomes.
• Lead Directors, Senior Managers, and Operations Managers across programs.
• Oversee UM, Care Management, and Disease Management processes.
• Manage client governance forums and risk mitigation plans.
• Own budgeting, staffing efficiency, and margin improvement.

Skills

Healthcare ops

Senior leadership

Utilization Management

Care Management

Disease Management

Client management

Performance analytics

Forecasting

Budgeting

Communication

Education

Bachelor's degree

Master's degree preferred

Job description

Stafflink Express is seeking a seasoned Senior Director / Vice President of Operations to lead large-scale Healthcare BPO operations focused on Utilization Management, Care Management, and Disease Management. The role requires hands-on healthcare domain expertise and experience managing 500–700 FTEs.

You will provide end-to-end operational leadership, drive client governance, regulatory compliance, and financial performance while partnering with cross-functional teams.