VoIP & Telecom Technical Support Specialist

Real Hires; Mexico; On-site; MXN 260,000 - 380,000; Full time

Job summary

Real Hires is seeking a hands-on VoIP & Telecom Technical Support Specialist to support healthcare clients and keep their communication systems running smoothly.

You will troubleshoot real VoIP and telecom issues, configure phone systems, work with ISPs and technical teams, and take ownership of problems until they are resolved.

Qualifications

• 2+ years of experience in VoIP, telecom, networking, or technical support.
• Strong understanding of VoIP, SIP, RTP, and networking fundamentals.
• Hands-on experience with business phone systems.
• Experience with Cisco, Adtran, or similar equipment/CLI.

Responsibilities

• Troubleshoot VoIP, SIP/RTP, networking, phone, fax, and connectivity issues.
• Support cloud VoIP, legacy phone systems, POTS, and eFax.
• Configure and troubleshoot Grandstream, VitalPBX, Adtran SBCs, and similar systems.
• Manage extensions, voicemail, call forwarding, and user requests.
• Diagnose outages and drive issues through resolution.
• Work with ISPs, field technicians, and internal teams on complex issues.
• Document solutions and provide support through tickets, phone, and email.

Skills

VoIP experience

Telecom fundamentals

Networking fundamentals

Technical support

Customer service

Tools

Cisco equipment

Adtran CLI

Grandstream

VitalPBX

Job description

Keep Businesses Connected. Solve Problems Fast.

Love troubleshooting? Know your way around VoIP, SIP, and phone systems?

We’re looking for a hands-on VoIP & Telecom Technical Support Specialist to support healthcare clients and keep their communication systems running smoothly.

This is more than basic help desk support. You’ll troubleshoot real VoIP and telecom issues, configure phone systems, work with ISPs and technical teams, and take ownership of problems until they’re resolved.

What You’ll Do

• Troubleshoot VoIP, SIP/RTP, networking, phone, fax, and connectivity issues.
• Support cloud VoIP, legacy phone systems, POTS, and eFax.
• Configure and troubleshoot Grandstream, VitalPBX, Adtran SBCs, and similar systems.
• Manage extensions, voicemail, call forwarding, and user requests.
• Diagnose outages and drive issues through resolution.
• Work with ISPs, field technicians, and internal teams on complex issues.
• Document solutions and provide support through tickets, phone, and email.

What You’ll Bring

• 2+ years of experience in VoIP, telecom, networking, or technical support.
• Strong understanding of VoIP, SIP, RTP, and networking fundamentals.
• Hands-on experience with business phone systems.
• Experience with Cisco, Adtran, or similar equipment/CLI.
• Strong troubleshooting and problem-solving skills.
• Excellent English communication and customer service skills.
• Ability to work independently and take ownership.

CCNA or equivalent experience is a plus.

Bonus Experience

You don’t need to know every platform. If you understand VoIP, know how to troubleshoot, and enjoy solving technical problems, we want to hear from you.

Why This Role?

You’ll work with real VoIP, telecom, and networking systems where your expertise directly keeps healthcare teams connected.

If you’re the person people call when the phones stop working, this role is for you.