Voice Support for Financial Account | Get a 15K Signing Bonus

ISTA Personnel Solutions; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

An outsourcing/offshoring company in Makati is seeking an experienced Customer Service Representative. This role involves receiving inbound calls and emails, as well as inputting data on client systems. Ideal candidates should have BPO experience, multitasking abilities, and excellent English communication skills. The company offers competitive salary, health insurance, and a focus on career growth.

Benefits

Competitive salary and benefits

Health Insurance with free dependents

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

Qualifications

• At least 1 year BPO experience required.
• Financial account experience is a PLUS.
• Must be willing to work ONSITE in Buendia, Makati.
• Amenable to working night shifts.

Responsibilities

• Receive inbound calls via the Inbound Queue.
• Handle inbound emails from customers.
• Input data on client tools and systems.

Skills

Excellent verbal and written English skills

Ability to multitask

Knowledge of MS Word

Knowledge of MS Excel

Knowledge of MS Outlook

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Receiving inbound calls via the Inbound Queue
• Receiving inbound emails from the company customer service.
• Inputting data on client tools and systems

• At least 1 year BPO experience
• Financial account experience is a PLUS
• Ability to multitask (taking in calls and responding to email)
• Must know how to use MS Word, Excel, Outlook
• Excellent verbal and written English skills
• Willing to work ONSITE in Buendia, Makati
• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives