IT Architect | Cloud & AI Chatbot

Ben Edictio Corp; Taguig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Ben Edictio Corp seeks a Contact Center Architect for an onsite role in BGC Taguig. You will lead the design and implementation of Conversational AI, IVR, and chatbot solutions, driving scalable architecture across cloud platforms and API integration.

The role requires strong collaboration with cross-functional teams and a background in BPO/shared services. The ideal candidate has a Bachelor’s in IT and at least 8 years of relevant experience in contact center technology, AI-driven solutions,

Qualifications

• Must-have: API design and integration best practices.
• Strong expertise in cloud platforms (AWS, Azure, GCP) and cloud-native architecture.
• Excellent collaboration and communication skills.
• Proven experience in designing and implementing Conversational AI, IVR, and chatbot solutions.

Responsibilities

• Design and implement Conversational AI, IVR, and chatbot solutions.
• Lead technical design discussions and deliver scalable, high-quality solutions.
• Work with cloud platforms (AWS, Azure, GCP) and cloud-native application architecture.
• Design and integrate APIs following best practices.
• Collaborate with cross-functional teams.

Skills

API design & integration

Cloud platforms expertise

Collaboration & communication

Conversational AI/IVR experience

Education

Bachelor's Degree in IT

Job description

About the role

Contact Center Architect role based full onsite in BGC Taguig with any shift assigned.

Key responsibilities

• Design and implement Conversational AI, IVR, and chatbot solutions

• Lead technical design discussions and deliver high-quality, scalable solutions

• Work with cloud platforms (AWS, Azure, GCP) and cloud-native application architecture

• Design and integrate APIs following best practices

• Collaborate with cross-functional teams

About you

• Bachelor's Degree in IT

• At least 8 years of working experience in BPO/Shared Services

• Proven experience in designing and implementing Conversational AI, IVR, and chatbot solutions

• Strong expertise in cloud platforms (AWS, Azure, GCP) and cloud-native application architecture

• Hands-on experience with API design and integration best practices

• Excellent collaboration and communication skills