Voice and Accent Training Supervisor (Communications Training)

Hammerjack Pty Ltd; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a trained professional to lead Voice and Accent training and floor support initiatives onsite at the WNS Bridgetowne Site. The role requires willingness to work 100% onsite and to adapt to shifting schedules while delivering high-quality training for new hires and ongoing floor support.

The successful candidate will drive V&A training programs, enhance English communication across spoken and written channels, and coordinate with Operations to

Qualifications

• Must be amenable to work 100% onsite in WNS Bridgetowne Site.
• Must be open to shifting schedule.
• Must have at least two (2) years of experience in Voice and Accent training.

Responsibilities

• Drive V and A and floor support training teams for on time and quality delivery.
• To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently.
• Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality delivery Conduct TNI and TNA to program the modules as per the process needs New Hire Training on Spoken and Written Communication Customer Service and Cultural Alignment for Pre Process batches Conduct TNA through NPS CSAT.
• Quality analysis conduct TNI through floor interventions NPS management through Agent Skill Mapping and development Frontend skill management initiatives including coaching and training SLA Management for all Floor Training Initiatives on Time Reporting of NPS.
• Liaise with Operation to ensure there is adequate and effective training support provided

Job description

Qualifications:

• Must be amenable to work 100% onsite in WNS Bridgetowne Site.
• Must be open to shifting schedule
• Must have at least two (2) years of experience in Voice and Accent training

Job Description:

• Drive V and A and floor support training teams for on time and quality delivery
• To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently
• Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality delivery Conduct TNI and TNA to program the modules as per the process needs New Hire Training on Spoken and Written Communication Customer Service and Cultural Alignment for Pre Process batches Conduct TNA through NPS CSAT
• Quality analysis conduct TNI through floor interventions NPS management through Agent Skill Mapping and development Frontend skill management initiatives including coaching and training SLA Management for all Floor Training Initiatives on Time Reporting of NPS
• Management Drives prepare site related management reports WBR MBR etc Ensure optimum utilization of training resources within the site
• Oops, let me correct that last bullet: it should be
• Liaise with Operation to ensure there is adequate and effective training support provided