Voice AI QA Specialist for Healthcare Scheduling

OpenCall.ai (YC W24); Philippines; On-site; PHP 617,000 - 739,000; Full time

Job summary

OpenCall.ai (YC W24) seeks a Quality Assurance Specialist to ensure our AI voice agents sound natural, respond accurately, and handle complex medical conversations. You will test both inbound and outbound calls, push for edge-case coverage, and document findings for rapid improvement.

This is a full-time contract position paying 960 USD per month for 40 hours per week, with potential to transition to a permanent role based on performance.

Qualifications

• 5+ years of experience in quality assurance, conversational design testing, contact center operations, or a similarly rigorous analytical role.
• Native-level or highly fluent English with excellent listening and speaking skills.
• Meticulous attention to detail and ability to spot subtle differences between helpful and robotic AI responses.
• Tech-savvy and comfortable working with technical teams, dashboards, and modern logging tools.

Responsibilities

• Conversational Testing: test inbound/outbound AI voice agents over the phone, simulating real patient interactions and edge cases.
• Issue Identification & Reporting: document bugs, prompt failures, natural pauses, and dead-ends; report findings to engineering teams.
• Call Auditing & Grading: review call recordings/transcripts and rate AI performance against quality and safety standards.
• Collaborative Iteration: work with Agent Developers and Customer Success Managers to verify adherence to complex scheduling workflows.

Skills

Quality assurance

Conversational testing

Attention to detail

Analytical thinking

Communication skills

Cross-functional collaboration

Problem solving

Documentation

Job description

OpenCall.ai (YC W24) seeks a Quality Assurance Specialist to ensure our AI voice agents sound natural, respond accurately, and handle complex medical conversations. You will test both inbound and outbound calls, push for edge-case coverage, and document findings for rapid improvement.

This is a full-time contract position paying 960 USD per month for 40 hours per week, with potential to transition to a permanent role based on performance.