Virtual Patient Care Coordinator (WFH/Hybrid – Alabang)

Civicom Pacific Corp.; Muntinlupa; On-site; PHP 100,000 - 400,000; Full time

Job summary

Join a leading company as a Virtual Patient Care Coordinator supporting U.S.-based physical therapy clients. You will engage with patients via video calls, manage electronic medical records, verify insurance, and handle appointment scheduling. This full-time position offers competitive pay and benefits, including company-sponsored health coverage and performance bonuses.

Benefits

Competitive Salary Package

Company-sponsored Health Maintenance Coverage

Performance Bonuses (Q1, Q2, Q3)

Accrued Sick and Vacation Leave Credits

Qualifications

• BPO customer service experience required.
• Knowledge of U.S. insurance is a plus.
• Strong English communication skills essential.

Responsibilities

• Welcome patients via video call.
• Verify insurance coverage and eligibility.
• Schedule appointments based on treatment plans.

Skills

Customer Service

Strong English Communication

Education

BPO Customer Service Experience

Background in Medical Administration

Tools

EMR Systems

Job description

About the Role:

We're looking for a friendly and organized Virtual Patient Care Coordinator to support aU.S.-based physical therapy client. You'll welcome patients via video, verify their insurance andeligibility, handle appointment scheduling, and assist with routine admin tasks.

Key Responsibilities:

• Greet patients via video call

• Review and update electronic medical records

• Verify insurance coverage and eligibility

• Communicate with insurance providers

• Schedule appointments based on treatment plans

• Handle general office and admin tasks

Qualifications:

• BPO customer service experience

• Knowledge of U.S. insurance (verification & pre-authorization) is a plus

• Strong English communication skills

• Familiarity with EMR systems is a plus

• Background in medical admin, PT, or related fields is a plus

Additional Notes:

• This is a full-time role with Civicom (not freelance)

• Candidates who live within an hour to Alabang are preferred

• Onsite work required during power/internet issues (Business Continuity Plan)

If you’re the person we’ve been looking for, you can expect:

• To create and be part of something truly remarkable

• Full-time employment with the opportunity of regularization in as short as 3 months

• Competitive salary package based on talent and experience

• Company-sponsored Health Maintenance coverage for your needs on Day 1

• Q1, Q2, and Q3 Performance Bonuses

• 10 accrued Sick Leave credits in a year, unused of which is commutable to cash

• 10 Vacation Leave credits in a year, among others

• Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People

About Civicom

Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable. In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.

Join Our Team at WelcomeWare

At WelcomeWare, a business unit of Civicom, we're reshaping the future of front desk operations with our groundbreaking virtual receptionist platform. Our mission is to streamline customer service experiences across various industries, leveraging state-of-the-art kiosks and customizable software to ensure operational excellence and superior service delivery. As a member of our team, you'll contribute to a culture of innovation, where your work directly enhances the efficiency and effectiveness of businesses worldwide. You'll engage with advanced technologies in a collaborative environment, dedicated to providing secure, reliable, and user-friendly solutions.

Why Choose WelcomeWare?

• Be part of a forward-thinking company that values creativity and innovation.

• Work with cutting-edge technology that makes a tangible difference in various sectors.

• Join a supportive team committed to professional growth and development.

• Contribute to a service that prioritizes security and user experience, with a strong adherence to HIPAA compliance.

We invite you to be a part of our journey at WelcomeWare, where your contributions will not only propel your career but also redefine the standard of customer service in today's fast-paced world.