Virtual Medical Receptionist (Job Id:Giuric)

Buscojobs; Metro Manila; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading medical service provider in Metro Manila is seeking a skilled Virtual Assistant to enhance client communication and manage administrative tasks. The ideal candidate will possess exceptional communication skills and demonstrate a strong cultural alignment with the US market. Responsibilities include managing phone calls, addressing client inquiries, and providing administrative support to the team.

Qualifications

• Proven experience working in a medical practice or similar client-facing role is preferred.
• Exceptional communication skills with minimal to no accent required.
• Familiarity with booking systems and a willingness to learn new software.

Responsibilities

• Answer all incoming phone calls professionally.
• Address client questions and book appointments.
• Accurately capture and relay messages to on-site staff.
• Maintain professionalism and cultural awareness in communications.
• Assist with various tasks to support the on-site team.

Skills

Exceptional verbal and written communication skills

Experience in a medical practice

Technical proficiency with booking systems

Strong cultural alignment with US market

Proactive and reliable work ethic

Job description

**IMPORTANT**: WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.

About the Role:

Our alternative medical business, specializing in hyperbaric oxygen therapy, intravenous nutrition, physicals, and other wellness modalities, is seeking a highly skilled and professional Virtual Assistant (VA) to manage our phone calls and administrative tasks. This role is crucial for improving our client communication and freeing up our on-site staff to focus on patient care. The ideal candidate will be a proactive, detail-oriented individual with exceptional communication skills and a strong cultural alignment with the US market.

Key Responsibilities

• Phone Call Management: Answer all incoming phone calls in a professional and prompt manner.
• Information and Appointment Setting: Address client questions about services and pricing, and book appointments using an external link.
• Message Taking and Relay: Capture and relay messages accurately and efficiently to on-site staff via email or text.
• Client Communication: Maintain a high level of professionalism and cultural awareness to ensure a positive experience for our older, established clientele who prefer direct conversation.
• Administrative Support: Assist with various tasks as needed to support the on-site team and doctor.

Qualifications & Skills

• Experience: Proven experience working in a medical practice or a similar client-facing role is highly preferred.
• Communication Skills: Exceptional verbal and written communication skills with a minimal to no accent.
• Technical Proficiency: Familiarity with booking systems and a willingness to learn new software.
• Cultural Alignment: Strong understanding of US culture and professional etiquette.
• Work Ethic: A proactive and reliable individual who is self-motivated and can work independently.

We are an equal opportunities employer and welcome applications from all qualified candidates.