Virtual Medical Assistant -Communications Specialist

GoLean Health; Manila; On-site; PHP 565,000 - 691,000; Full time

Job summary

GoLean Health is seeking a Patient Care Communications Specialist for its chiropractic clinic in the Philippines. The role focuses on warm, professional patient interactions across phone, text, email, and scheduling workflows to drive appointment bookings and retention.

The candidate must handle high-volume calls, manage scheduling in MacPractice, and maintain accurate records while upholding HIPAA standards. Weekend availability and reliable internet are required for success.

Qualifications

• Excellent spoken English with a neutral accent.
• Experience as Virtual Medical Assistant or similar healthcare support.
• Comfortable handling high call volume in a fast-paced clinic.
• Own a Mac OS device (MacBook/iMac/Mac mini).
• Reliable high-speed wired internet.
• Flexible schedule; Saturdays may be required.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to texts, voicemails, emails, and faxes timely.
• Schedule and manage patient appointments in MacPractice.
• Prioritize new inquiries and referrals.
• Follow up with inactive or lapsed patients to convert to bookings.
• Maintain patient records and communication notes.
• Coordinate with in-office staff to keep provider schedule full.
• De-escalate scheduling, billing, or insurance concerns.
• Listen, gather details, offer callbacks to avoid overload.
• Support missed-call follow-up workflows in Weave.
• Protect patient privacy and HIPAA compliance.

Skills

Spoken English

Written communication

High call volume

Emotional intelligence

Tools

Mac OS

Weave

MacPractice

Solutionreach

Podium

Job description

Patient Care Communications Specialist

Practice Type: Chiropractic / Healthcare Clinic

Hours: 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs

Rate: $6/hour with performance-based increase after 6 months

Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays

Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic.

This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows.

This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.

Key Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.


• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.


• Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.


• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.


• Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments.


• Maintain accurate patient records, scheduling notes, and communication documentation.


• Coordinate with in-office staff to keep the provider schedule full and organized. De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.


• Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.


• Support missed-call follow-up workflows and communication improvements inside Weave.


• Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

• Excellent spoken English with a clear, easy-to-understand, neutral accent. Strong written communication skills for SMS, email, and patient-facing messages.


• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.


• Comfortable handling high call volume in a fast-paced clinic environment. Strong patient service mindset, emotional intelligence, and common sense. Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.


• Reliable, punctual, and proactive with attendance communication. Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.


• Must have reliable high-speed wired internet (LAN).


• Must be flexible with schedule assignment and willing to work on Saturdays if needed.

Preferred Qualifications

• Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.


• Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.


• Experience with patient reactivation, new patient conversion, and provider schedule optimization.


• Prior experience supporting U.S. healthcare clinics.

Schedule Coverage

• Mon


• Tue


• Wed


• Thu


• Fri


• Sat


• Sun


• Hrs/week


• VA 1


• 7:30-18:00


• 1-hour break


• 7:30-14:30


• 30-min break


• 7:30-13:00


• 30-min break


• 7:30-14:30


• 30-min break


• 7:30-13:00


• 30-min break


• OFF


• OFF


• 32.5


• VA 2


• 7:30-18:00


• 1-hour break


• 7:30-14:30


• 30-min break


• 7:30-13:00


• 30-min break


• 7:30-14:30


• 30-min break


• 7:30-13:00


• 30-min break


• OFF


• OFF


• 32.5


• VA 3


• OFF


• 14:00-20:30


• 30-min break


• 12:30-18:30


• 30-min break


• 14:00-20:30


• 30-min break


• 12:30-18:30


• 30-min break


• 07:30-15:00


• 30-min break


• OFF


• 30


• VA 4


• OFF


• 14:00-20:30


• 30-min break


• 12:30-18:30


• 30-min break


• 14:00-20:30


• 30-min break


• 12:30-18:30


• 30-min break


• 07:30-15:00


• 30-min break


• OFF


• 30

Candidates must understand that the client will make the final schedule assignment based on clinic need, candidate strength, and coverage fit.