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A leading management firm in Cebu City is seeking a junior customer service representative to provide exceptional support to clients. The ideal candidate should possess a High School Diploma and have strong communication and problem-solving skills. Experience in a call center environment is a plus. Join our team to help address customer needs effectively in a fast-paced setting.
Provide exceptional customer service and support to clients through various communication channels.
Handle incoming calls and inquiries, addressing customer needs and resolving issues efficiently.
Maintain accurate records of customer interactions and transactions.
Assist in scheduling appointments and coordinating with relevant departments.
Demonstrate strong problem-solving skills to identify and resolve customer concerns.
Requirements
Educational Qualifications: High School Diploma or equivalent
Experience Level: Junior: 0–2 years
Skills and Competencies: Proficient in English language, strong customer service orientation, excellent problem-solving skills, ability to manage scheduling tasks, familiarity with call center operations, and technical proficiency.
Responsibilities and Duties: Ability to multitask and prioritize workload in a fast-paced environment
Qualities and Traits: Strong communication skills, patience, empathy, and a positive attitude towards customer service.