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Virtual Hiring Process-Customer Service- No BPO Experience is accepted

RICHSHIP MANAGEMENT (MANILA) INC

Cebu City

On-site

PHP 400,000 - 600,000

Full time

Today
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Job summary

A leading management firm in Cebu City is seeking a junior customer service representative to provide exceptional support to clients. The ideal candidate should possess a High School Diploma and have strong communication and problem-solving skills. Experience in a call center environment is a plus. Join our team to help address customer needs effectively in a fast-paced setting.

Qualifications

  • Proven ability to multitask and prioritize workload in a fast-paced environment.
  • Demonstrated strong communication skills and empathy.

Responsibilities

  • Provide exceptional customer service and support through various communication channels.
  • Handle incoming calls and inquiries, addressing customer needs and resolving issues efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Assist in scheduling appointments and coordinating with relevant departments.

Skills

Proficient in English language
Strong customer service orientation
Excellent problem-solving skills
Ability to manage scheduling tasks
Familiarity with call center operations
Technical proficiency

Education

High School Diploma or equivalent
Job description
  • Provide exceptional customer service and support to clients through various communication channels.

  • Handle incoming calls and inquiries, addressing customer needs and resolving issues efficiently.

  • Maintain accurate records of customer interactions and transactions.

  • Assist in scheduling appointments and coordinating with relevant departments.

  • Demonstrate strong problem-solving skills to identify and resolve customer concerns.

Requirements

  • Educational Qualifications: High School Diploma or equivalent

  • Experience Level: Junior: 0–2 years

  • Skills and Competencies: Proficient in English language, strong customer service orientation, excellent problem-solving skills, ability to manage scheduling tasks, familiarity with call center operations, and technical proficiency.

  • Responsibilities and Duties: Ability to multitask and prioritize workload in a fast-paced environment

  • Qualities and Traits: Strong communication skills, patience, empathy, and a positive attitude towards customer service.

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