Virtual Assistant - Healthcare Scheduler (Remote)

Virtual Assistant - Healthcare Scheduler (Remote)

ClearDesk was founded based on extensive experience in outsourcing talented professionals from Colombia, India, and the Philippines. Leveraging high-speed internet and advanced technology, we build a global team dedicated to exceptional service.

We handle sourcing, recruiting, and managing our overseas talent to meet our clients' needs, aiming to exceed expectations and match talents to their specific requirements.

Our Mission

Our mission is to help clients create top-performing, cost-effective teams and to support the career growth of our remote talent, fostering a culture of continuous improvement and shared success.

Job Description

We seek experienced Healthcare Schedulers to report to the Lead Service Coordinator, supporting daily operations by managing caregiver schedules, documentation, and updates. The role may also include light recruitment and administrative tasks.

Responsibilities

1. Create and manage caregiver schedules up to two weeks in advance across five counties.
2. Monitor and follow up on caregiver clock-ins and outs for billing and payroll accuracy.
3. Handle last-minute shift changes and cancellations promptly.
4. Respond to client, caregiver, and scheduling inquiries via the ConnectUC VoIP system.
5. Maintain accurate records in WellSky and document updates.
6. Communicate staffing and scheduling updates to relevant teams.
7. Report issues to the Operations Manager.
8. Conduct caregiver check-ins and evaluations.
9. Generate supply and demand reports.
10. Assist with cross-coverage and administrative duties during downtime.

Requirements

• College degree.
• Background check or clearance (NBI, Police, or equivalent).
• Comfort with Hubstaff and other software tools.
• Experience or aptitude in scheduling, ideally in healthcare.
• Excellent communication skills for coordination and inquiries.
• Ability to handle calls confidently.
• Recruitment and healthcare software experience are a plus but not required.
• Proficiency in Microsoft Office, Teams, Zoom, and OneDrive.
• Professional-level English skills.
• Reliable internet connection (min 25 Mbps).

Compensation and Benefits

• Remote, full-time position.
• Prepaid HMO coverage.
• Bonuses and incentives.
• Paid training.

Important: ClearDesk does not require any payment for employment. Beware of scams and report suspicious activity. All official communications are from (@cleardesk.com or @cleardeskteam.com).