VIP Broadband Service Experience Manager

Globe Telecom, Inc.; Manila; On-site; PHP 446,400 - 781,200; Full time

Job summary

Globe Telecom, Inc. is looking for a VIP Service Management Expert to oversee service network performance for V/VIP Broadband customers in Metro Manila. The role involves analyzing complaints, driving resolutions, and ensuring top-level customer experience.

Ideal candidates should have strong skills in issue analysis, proactive monitoring, and collaborative problem-solving across various teams. This full-time position aims to deliver superior customer service and uphold premium service standards.

Qualifications

• Proven expertise in overseeing service network performance for High Value Cabinets.
• Strong capabilities in issue analysis and resolution of escalated customer complaints.
• Skilled in proactive monitoring and analytics.

Responsibilities

• Manage, analyze, and process V/VIP technical service complaints tickets.
• Monitor complaints trend, advising partners on service affecting issues.
• Drive immediate solutions for escalated V/VIP customer issues.

Skills

E2E Service Management

Proactive monitoring

Issue analysis

Cross-domain collaboration

Job description

Globe Telecom, Inc. is looking for a VIP Service Management Expert to oversee service network performance for V/VIP Broadband customers in Metro Manila. The role involves analyzing complaints, driving resolutions, and ensuring top-level customer experience.

Ideal candidates should have strong skills in issue analysis, proactive monitoring, and collaborative problem-solving across various teams. This full-time position aims to deliver superior customer service and uphold premium service standards.