Vietnamese Bilingual - CSR (Quezon City) - Onsite

TASQ Staffing Solutions; Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A staffing solutions company in Quezon City is seeking a Vietnamese Bilingual Customer Support Representative. This onsite position requires proficiency in Vietnamese and English, along with 1 to 2 years of BPO experience. Benefits include HMO coverage from day 1, paid leaves, and career advancement opportunities. The ideal candidate will assist customers through various channels and ensure their needs are met.

Benefits

HMO from Day 1

Paid Leaves

Training and learning development programs

Career advancement opportunities

Qualifications

• Proficiency in Vietnamese and English in listening, reading, writing, and speaking (B2-level or higher).
• At least 1 to 2 years of BPO experience/TSR/ITHD background.
• Filipino citizens or valid work visa holders.

Responsibilities

• Assist customers with their concerns via calls, chats, and/or emails.
• Identify customers' needs and provide appropriate solutions.
• Build rapport and engage customers by going the extra mile.

Skills

Proficiency in Vietnamese

Proficiency in English

Customer service skills

Education

Minimum 2 years in College

Job description

About the job: Vietnamese Bilingual - Customer Support Representative (Quezon City) | Onsite

Work Setup: Onsite (Quezon City)

Shift: Shifting Schedule

Start Date: Oct-21

Qualifications:

Proficiency in Vietnamese and English in listening, reading, writing, and speaking (B2-level or higher)

Minimum 2 years in College

With at least 1 to 2 years BPO experience/TSR/ITHD background

Applicants must be Filipino citizens, permanent visa holders, or at least with a valid work visa.

Why Apply?

Benefits:

• HMO from Day 1, plus HMO Coverage for your dependents
• Paid Leaves
• Training and learning development programs
• Career advancement opportunities

Responsibilities:

Customer Service Representatives assist customers with their concerns, understanding their problems and providing solutions through calls, chats, and/or emails (depending on the client's needs).

• Responsible for servicing the needs and concerns of customers
• Adhere to processes and policies implemented by the company and the client
• Identify customers' needs, clarify information, and provide the correct solutions
• Build rapport and engage customers by going the extra mile
• Ensure proper documentation and manage productivity
• Understand set targets and take the necessary steps to ensure that they are met

Note: Please provide your expected salary for consideration.