Video Content Operations Lead

Enshored; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Enshored is seeking a Team Manager in Customer Service/Back Office-related accounts to lead a productive, engaged team and drive policy-compliant, high-quality service delivery. The role emphasizes initiative, accountability, and the ability to work independently while embracing feedback and continuous improvement.

Qualified candidates typically hold a Bachelor's degree and 2–3 years of team management experience in customer service.

Qualifications

• Thorough understanding of policies and best practices or risk management.
• High level of initiative, accountability, and self-motivation
• The ability to build a productive and highly engaged work environment
• Maintain calmness and composed under tight pressure and provocations
• Ability to work independently and take responsibility for seeing things through to completion
• Open to feedback and criticism
• High Attention to detail

Skills

Leadership

Initiative

Accountability

Attention to detail

Independence

Feedback-oriented

Education

Bachelor's degree

Job description

Enshored is seeking a Team Manager in Customer Service/Back Office-related accounts to lead a productive, engaged team and drive policy-compliant, high-quality service delivery. The role emphasizes initiative, accountability, and the ability to work independently while embracing feedback and continuous improvement.

Qualified candidates typically hold a Bachelor's degree and 2–3 years of team management experience in customer service.