VCC Monitoring Analyst

Inchcape; Pasig; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

A leading global automotive distributor is seeking a VCC Monitoring Analyst in the Philippines to ensure proper configuration and monitoring of IT infrastructure. This role requires strong knowledge of monitoring processes, ITIL principles, and excellent analytical skills. The position offers opportunities for career growth and flexibility in work arrangements, including hybrid or remote options.

Benefits

Access to leading learning platforms

Career support and mentorship

Health Maintenance Organization (HMO) coverage

Birthday leave

Remote work bonus

Qualifications

• Strong knowledge of monitoring processes and tools.
• Experience with ITIL principles and incident/request management.
• Excellent analytical, documentation, and communication skills.

Responsibilities

• Configure and maintain monitoring tools to detect performance issues.
• Manage outages and coordinate incident resolution.
• Conduct post-incident reviews and drive root cause analysis.

Skills

Monitoring processes and tools

ITIL principles

Incident/request management

Analytical skills

Communication skills

Education

Graduate in a process-oriented field (e.g., Industrial or Systems Engineering)

Tools

Microsoft Office 365

SAP

Salesforce

Diagnostic utilities

Job description

Are you looking to accelerate your career path in a stimulating, fast-growing business? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and lead our industry’s transformation.

JoinInchcape Digital, part of Inchcape global network. You’ll explore and develop cutting-edge technology and data solutions that are driving our innovation and unique market position. Thrive as part of a highly collaborative and supportive team of diverse and talented colleagues.

OurService Management Platform is seeking a VCC Monitoring Analystto join our team in the Philippines. In this position you will ensure proper configuration and continuous monitoring of IT infrastructure using designated tools. Support incident and request management processes, proactively identifying issues and driving service improvements aligned with ITIL V3 – Service Operation standards

What you'll do

• Configure and maintain monitoring tools to detect performance issues and prevent failures.
• Manage outages and coordinate incident resolution, including escalation and stakeholder communication.
• Conduct post-incident reviews and drive root cause analysis and corrective actions.
• Lead continuous service improvement initiatives and track service quality metrics.
• Train junior staff and promote knowledge sharing across teams.
• Collaborate with internal teams and customers to ensure transparency and effective problem-solving.

About you

• Strong knowledge of monitoring processes and tools, ITIL principles, and incident/request management.
• Experience with Microsoft Office 365, SAP, Salesforce, and diagnostic utilities.
• Excellent analytical, documentation, and communication skills.
• Graduate in a process-oriented field (e.g., Industrial or Systems Engineering).

We offer you

• Learning & Development:Access leading learning platforms with tailored pathways for every role, including technical and leadership training and certifications.
• Career Growth:Receive ongoing career support, regular performance reviews, and opportunities for promotion, with access to senior leadership for guidance and mentorship.
• Skills Advancement:Continuously upgrade your expertise through training in the latest technologies and industry advancements.
• Flexible Work:Benefit from hybrid or remote work arrangements, with a remote work bonus to recognise your contribution.
• Health & Wellbeing:Enjoy Health Maintenance Organization HMO coverage with free dependent inclusion and life insurance for added peace of mind.
• Special Leave:Celebrate your birthday with a dedicated day off just for you.
• Work Tools:Get the equipment you need to perform your role effectively.

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visitwww.inchcape.com

Inchcape’s Digital Delivery Centres drive innovation, empowering global mobility through advanced technology solutions. Our teams deliver impactful digital systems, ensuring long-term business success with world-class operations at scale. Learn more about us here.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.