USLI Consulting AI Enablement (Senior Associate)

Ernst & Young Advisory Services Sdn Bhd; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Ernst & Young in Taguig is hiring an AI Enablement Senior Associate to serve as the central contact for Consulting AI inquiries and governance. You will assist practices with AI dashboards, monitor tool license usage, and coordinate issue resolution across teams.

The role requires adapting to changing priorities, managing multiple trackers, and driving operational support for centralized knowledge resources. EY offers a collaborative, global environment.

Qualifications

• Excellent written and oral communication for high-volume inquiries.
• Strong organizational skills with licensing and compliance tracking.
• Proficiency in MS Office and document management.
• Ability to work as part of a team while delivering own tasks.

Responsibilities

• Act as the primary contact for AI inquiries and triage emails.
• Monitor license usage and coordinate with license management.
• Follow up on compliance requirements and maintain trackers.
• Support centralized resources and project documentation.
• Monitor project constraints and prepare status reports.
• Assist with automation solutions development (Power Automate) as needed.

Skills

Exceptional communication

Organizational skills

MS Office proficiency

Team player

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Microsoft Project

Job description

USLI Consulting AI Enablement (Senior Associate)

Location: Taguig

Other locations: Primary Location Only

Location Taguig City, Philippines

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Position Summary

As an Individual Contributor within USLI Consulting – AI Enablement,

• You will act as the central point of contact for Consulting AI-related inquiries, ensuring high-quality and consistent service to a broad user base.
• You will assist Consulting practices in accessing and understanding AI governance and reporting dashboards.
• This role requires high flexibility to handle volume spikes triggered by organizational communications and to adapt to changing priorities.
• Monitor AI tool license utilization and consumption trends.
• Notify practices when usage exceeds allocated budgets.
• Coordinate with stakeholders and connect users to the appropriate teams for issue resolution.
• Coordinate with stakeholders and connect users to the appropriate teams for issue resolution.
• Provide oversight and follow-up on requests and operational activities.

Skills Requirement

Essential skills

• Exceptional communication skills (written and oral) for managing high-volume email correspondence.
• Strong organizational skills with an eye for detail in tracking licenses and compliance.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Ability to work effectively as part of a team while managing individual deliverables.

Desired technical skills

• Experience in project coordination and supporting a Project Manager (PM) in day-to-day operations.
• Exposure to AI tool usage and reporting.
• Flexibility to adjust to shifting priorities and evolving business needs.

Desired Behavioural Skills

• Exceptional communication skills - both written and oral.
• Demonstrate strong organizational skills and structured thinking abilities.
• Maintain/update all project related trackers e.g Project plan, Risk tracker, budget tracker etc.
• Demonstrate strong interpersonal and analytical skills.
• Demonstrate an eye for detail.
• Be flexible and willing to adjust responsibilities to align with developing business needs.

Other requirements

• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
• Responsible for supporting PM with the day-to-day management and smooth operation of various projects.

Roles and responsibilities

Key Relationships

• EY leadership across functions, service lines and geographies.
• EY Internal project teams around the world.

Accountabilities

• Inquiry & Communication Management: Act as the primary point of contact for AI inquiries, performing email triage and redirecting users to appropriate resources using standardized templates and FAQs.
• License Management: Handle manual provisioning of licenses for AI tools (e.g., ChatGPT Enterprise) and coordinate with license management teams to ensure proper utilization.
• Compliance Tracking: Follow up on pending compliance requirements, such as attestation forms, and maintain accurate trackers for issued licenses.
• Operational Support: Support the development of centralized resources like SharePoint sites and knowledge bases to standardize responses.
• Project Coordination: Monitor and report on project constraints (Time, Cost, Scope) and maintain project documentation, meeting minutes, and status reports.
• Technical Support (Optional): Opportunity to support the build-out of automation solutions (e.g., Power Automate) for trial management systems.

Skill Set Requirement Matrix

• Microsoft PowerPoint Essential
• Microsoft Word Essential
• Microsoft excel Essential
• Microsoft Project Essential

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