US Tax Accountant Remote Pasay City

OpsArmy Careers; Pasay; Remote; PHP 5.678.000 - 7.571.000; Vollzeit

Zusammenfassung

OpsArmy Careers is seeking an experienced US Tax Accountant (CPA/EA preferred) to provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires coverage of US ET business hours and strong English communication.

Ideal candidates have CPA or EA credentials and a background in tax advisory or big-firm environments. Proficiency with QuickBooks, Zendesk, and Excel is valued; remote work from the Philippines is supported with US-aligned shifts.

Qualifikationen

• Experience in US accounting and taxation.
• Proficient bookkeeping, tax review, and payroll tasks.
• Experience handling tax notices and customer-facing support.

Aufgaben

• Provide Level 2 support for US accounting, tax, payroll inquiries.
• Investigate escalated accounting and tax tickets and resolve issues.
• Review reconciliations, Discrepancies, and transactions.
• Assist customers with tax questions, notices, and filing status queries.
• Support payroll questions and processing issues.
• Document resolutions and maintain accurate records.
• Identify recurring issues and suggest workflow improvements.
• Learn and adapt to proprietary platforms and AI workflows.

Kenntnisse

US accounting

Tax

Bookkeeping

Payroll

Financial reporting

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem-solving

Ausbildung

CPA

Enrolled Agent (EA)

Tools

Zendesk

QuickBooks

Excel/Sheets

Slack

Jobbeschreibung

Job Description

US Tax Accountant (CPA / Enrolled Agent Preferred)

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.

Schedule & Coverage

• Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
• Individual schedules will be staggered to provide coverage during US business hours.
• Ability to work shifts that overlap with US business hours is required.
• Specific shifts and weekly schedules will be finalized with the client.

Key Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with:
  • Tax-related inquiries
  • Tax notices
  • Filing status questions
  • Tax return-related questions within the authorized scope
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Required Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of:
  • Bookkeeping
  • Tax return review
  • Account reconciliations
  • Payroll
  • Financial reporting
• Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Strong:
  • Analytical skills
  • Troubleshooting skills
  • Documentation skills
  • Independent problem-solving skills
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable working in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn new systems, including proprietary platforms and AI-assisted workflows.

Preferred Qualifications

• Certified Public Accountant (CPA) — strongly preferred.
• Enrolled Agent (EA) certification — highly desirable, particularly for candidates with US tax experience.
• Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment.
• QuickBooks certification or experience.
• International CPA credentials may be considered, provided the candidate can demonstrate relevant knowledge of US accounting and tax practices.

Technical Skills & Tools

• QuickBooks or comparable accounting software
• Microsoft Excel / Google Sheets
• Zendesk — preferred, not required; training can be provided.
• Slack or similar collaboration tools
• Familiarity with tax preparation and payroll software is beneficial.
• Ability to learn proprietary platforms and AI-assisted workflows.

What We Prioritize

• Technical accounting expertise — first priority
• Communication and problem‑solving skills — second priority
• Prior support platform experience — third priority