US Tax Accountant Remote Manila

OpsArmy Careers; Manila; Remote; PHP 400,000 - 700,000; Full time

Job summary

OpsArmy Careers is seeking an experienced US Tax Accountant (CPA / Enrolled Agent preferred) to provide Level 2 support for US accounting, tax, bookkeeping and payroll. The role requires working US hours from the Philippines and overlapping with US business hours in a fast-paced, tech-driven environment.

Preferred credentials include CPA or EA with Big Four background, plus proficiency in QuickBooks, Excel, Zendesk and payroll software.

Qualifications

• Experience in US accounting and taxation is preferred.
• Strong bookkeeping, reconciliations, and payroll knowledge.
• Ability to explain tax topics to customers and document solutions.

Responsibilities

• Provide Level 2 US accounting, tax, bookkeeping, and payroll support.
• Investigate escalated tickets and resolve issues.
• Review discrepancies, reconciliations, and accounting transactions.
• Handle tax-inquiry responses, notices, and filing status questions.
• Support payroll questions and related processing issues.
• Document resolutions and improve workflows and knowledge resources.

Skills

US accounting

Taxation

Bookkeeping

Account reconciliations

Payroll

Financial reporting

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem-solving

Explain complex topics

Adaptability

Education

CPA

Enrolled Agent (EA)

Big Four experience

Accounting degree

Tools

QuickBooks

Microsoft Excel

Google Sheets

Zendesk

Slack

Payroll software

AI-assisted workflows

Job description

Job Description

US Tax Accountant (CPA / Enrolled Agent Preferred)

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.

Schedule & Coverage

• Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
• Individual schedules will be staggered to provide coverage during US business hours.
• Ability to work shifts that overlap with US business hours is required.
• Specific shifts and weekly schedules will be finalized with the client.

Key Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with:
  • Tax-related inquiries
  • Tax notices
  • Filing status questions
  • Tax return-related questions within the authorized scope
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Required Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of:
  • Bookkeeping
  • Tax return review
  • Account reconciliations
  • Payroll
  • Financial reporting
• Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Strong:
  • Analytical skills
  • Troubleshooting skills
  • Documentation skills
  • Independent problem-solving skills
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable working in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn new systems, including proprietary platforms and AI-assisted workflows.

Preferred Qualifications

• Certified Public Accountant (CPA) — strongly preferred.
• Enrolled Agent (EA) certification — highly desirable, particularly for candidates with US tax experience.
• Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment.
• QuickBooks certification or experience.
• International CPA credentials may be considered, provided the candidate can demonstrate relevant knowledge of US accounting and tax practices.

Technical Skills & Tools

• QuickBooks or comparable accounting software
• Microsoft Excel / Google Sheets
• Zendesk — preferred, not required; training can be provided.
• Slack or similar collaboration tools
• Familiarity with tax preparation and payroll software is beneficial.
• Ability to learn proprietary platforms and AI-assisted workflows.

What We Prioritize

• Technical accounting expertise — first priority
• Communication and problem‑solving skills — second priority
• Prior support platform experience — third priority