URGENT: Technical Support | US Pioneer Team

iOPEX Technologies Philippines Inc.; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading technology company in Taguig is looking for a Technical Support representative to assist customers with issues related to technology products. The ideal candidate should have at least 1 year of technical support experience, strong communication skills, and basic understanding of networking principles. This role offers career growth, competitive salary, and various perks in an exciting work environment.

Benefits

Competitive salary package

Exciting employee engagement activities

Learning sessions every week

HMO

Night differential

Uncapped annual appraisal

2 days off

Qualifications

• At least 1 year of Technical Support experience in a BPO setup.
• Willing to work onsite on a shifting basis.

Responsibilities

• Handle customer issues via phone for a technology product.
• Troubleshoot technical issues with WiFi surveillance cameras.
• Document cases in accordance with process requirements.
• Provide updates to the customer until issues are resolved.

Skills

Excellent oral and written communication skills

Well versed in computer systems and mobile apps

Basic knowledge of networking principles

Ability to communicate technical information

Good understanding of customer service processes

Ability to multi-task

Education

Senior High School or High School Old Curriculum

Job description

Embrace the innovation with iOPEX Technologies. Join us now!

We are hiring for awesome and tech-savvy Technical Support for our #iopexhappy@work team.

With at least 1 year of Technical Support experience:

• Technical Support Specialist (Pre-dominantly Non-voice)

• Technical Support System Specialist (Pre-dominantly Non-voice)

• Technical Sales Specialist (Pre-dominantly Non-voice)

• Technical Support Representative (US Voice/Non-voice)

• Technical Service Support Representative (Pre-dominantly Non-voice)

• Technical Service Support Representative - Level 2 (Pre-dominantly Non-voice)

Job Overview:

As a technical support representative, you’ll work directly with our customers over phone. Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.

What you will be doing:

• Handle customer issues via phone calls for a technology product in home network

• Troubleshoot technical issues pertaining to products in WiFi surveillance cameras

• Provide active updates to the customer until the issue has been resolved

• Triage issues to Level-2 and Customer Care team in other global locations

• Accurately document cases in-line with process requirements

• Draft and send email follow-ups to the customer about cases that are being handled

• Maintain a positive attitude and calmly resolve issues customers face with the product

What we are looking for:

• At least a Senior High School or High school old curriculum graduates

• Should have at least 1 year of Technical Support on a BPO set up

• Excellent oral and written communication skills

• Well versed in computer systems and navigating mobile apps

• Basic knowledge of computer networking principles (Internet, LAN, Wi-Fi) and operating systems

• The ability to communicate technical information in an accessible manner to non-technical customers

• Good understanding of customer service processes, tools and best practices

• Ability to multi-task (Speak to customers on phone and type case notes in concurrence)

• Should be willing to work onsite on a shifting in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)

• Work set up: Onsite

• Schedule: Shifting

• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package

• Exciting employee engagement activities

• Stability (Continuously getting pioneer accounts)

• Learning sessions every week

• Fast career growth

• Accessible location

• HMO

• Leave credits/Leave conversions

• Night differential

• Uncapped annual appraisal

• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form: https://linktr.ee/iopexph

• Send a message to 09178246345 | 09178656287 (Yan & Krizia)

• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig