URGENT! SALES Subject Matter Expert | Bridgetowne | ACTIVE POOLING

Concentrix Philippines; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Concentrix Philippines is seeking a Sales SME (Hard Selling) to support a group of call center associates, monitor work and attendance, and drive sales performance by providing motivation and accountability.

You will mentor, coach and guide the team to achieve KPIs, attend required training, stay current on policies, and ensure service levels meet contractual expectations while upholding Concentrix values.

Qualifications

• 2–4 years of relevant experience preferred.
• Strong communication skills (written and verbal).
• Ability to mentor, coach and provide directions to a team.
• Willingness to work a flexible schedule.

Responsibilities

• Support of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Motivate direct reports on sales and KPI on a regular basis to ensure performance metrics are achieved.
• Improve sales performance through support, motivation and accountability.
• Ensure service delivered to our customers meets contractual KPIs and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Stay current on internal work processes, policies and procedures; attend required manager development training.
• Promote the Concentrix values through behavior and attitude, including advocacy for team members.

Skills

Team Leadership

Effective Communication

Coaching/Mentoring

Time Management

Education

Associate's degree

Job description

SALES SME (HARD SELLING)

The Sales SME Operations is responsible for the day-to-day support of a group of sales associates. This position is responsible for driving and improving sales performance by providing adequate support, motivation and accountability.

Essential Functions/Core Responsibilities

• Support of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Motivate direct reports on sales and other "Key Performance Indicators" (KPI) on a regular basis to ensure performance metrics are achieved
• Improve sales performance through support, motivation and accountability
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for your team members

Candidate Profile

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and support team members to achieve sales and performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to support team in multi-tasking, prioritization, and meeting timelines on deliverables
• Ability to mentor, coach and provide directions to a team of employees
• Willingness to work a flexible schedule

Career Framework Role

Receives assignments in task-oriented terms and supports subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receive guidance and oversight from manager. Drives associates to achieve set metrics and business goals through support, mentoring and providing regular feedback. Typically, it does not spend more than 20% of time performing the work supervised. Handles escalated issues.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.