URGENT HIRING: Trainer II | SHAW | ACTIVE POOLING

Concentrix Philippines; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

Concentrix Philippines is seeking a Trainer II to deliver client-focused training addressing new hire, product updates and recursive training for superior workforce preparation and service delivery.

The role involves guiding agents in the classroom, applying varied delivery methods, and collaborating with Operations to transition agents to production while keeping product knowledge current.

Qualifications

• Bachelor's Degree in related field with 2–4 years of relevant experience preferred.
• Proven experience in training methodologies and soft skills (communication, critical thinking, time management, teamwork).
• Strong written and verbal communication skills.
• Proficient in Microsoft Office.
• Demonstrated ability to multi-task, prioritize, and meet deadlines.
• Self-starter with sense of urgency and composure under pressure.
• Strong attention to detail and professional relationship-building.

Responsibilities

• Direct day-to-day functional direction of agents in the training classroom, monitoring progress and coaching.
• Utilize presentation and facilitation skills with multiple training modalities.
• Prepare and present training materials through classroom, hands-on demonstrations, and activities.
• Achieve and monitor individual training performance metrics.
• Support transition of agents from training to production, ensuring competency.
• Maintain product knowledge by attending meetings and performing side-by-side observations.
• Ensure clear communication with managers, peers, and clients.

Skills

Training delivery

Soft skills

Communication

Time management

Team building

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description Summary

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery.

Job Description Essential Functions/Core Responsibilities

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop good relationships

Career Framework

• Role Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills Analyzes possible solutions using standard procedures and principles
• Builds knowledge of the organization, processes and customers
• Solves a range of straightforward problems
• Receives a moderate level of guidance and direction

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.