URGENT HIRING in VXI QUEZON CITY | Call center agents to start ASAP

VXI Global Holdings B.V. (Philippines); Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is urgently hiring call centre agents in Quezon City to deliver exceptional customer service. This full-time role involves handling customer inquiries, providing product information, and ensuring customer satisfaction while working in a vibrant team environment with competitive salary and various benefits.

Benefits

Competitive salary and performance-based bonuses

Comprehensive health and life insurance coverage

Opportunities for career advancement

Discounts on various products and services

Collaborative and inclusive company culture

Qualifications

• Previous experience in a call centre or customer service role.
• Ability to listen and empathize with customers.
• Willingness to work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls.
• Provide product information and resolve customer issues.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Proficiency in English

Job description

About the role

We are urgently hiring call centre agents to join our dynamic team at VXI Global Holdings B.V. (Philippines) in Quezon City, Metro Manila. As a call centre agent, you will be responsible for providing exceptional customer service and support to our diverse client base. This is a full-time role with competitive salary and benefits.

What you'll be doing

Handle inbound and outbound calls from customers, addressing their inquiries and concerns in a professional and efficient manner

Provide product and service information to customers, answering questions and resolving issues

Maintain accurate records and documentation of all customer interactions

Identify and escalate complex issues to the appropriate team members

Adhere to all company policies, procedures, and quality standards

Continuously improve your skills and knowledge to enhance the customer experience

What we're looking for

Previous experience in a call centre or customer service role, preferably in the Call Centre & Customer Service industry

Strong communication and interpersonal skills, with the ability to listen, empathise, and provide exceptional customer service

Excellent problem-solving and decision-making abilities

Proficiency in both written and verbal English

Willingness to work in a fast-paced, dynamic environment

Commitment to delivering high-quality work and exceeding customer expectations

What we offer

At VXI Global Holdings B.V. (Philippines), we are dedicated to providing our employees with a supportive and rewarding work environment. Some of the key benefits and perks you can expect include:

Competitive salary and performance-based bonuses

Comprehensive health and life insurance coverage

Opportunities for career advancement and professional development

Discounts on various products and services

A vibrant, collaborative, and inclusive company culture

About us

VXI Global Holdings B.V. (Philippines) is a leading provider of customer experience solutions, serving clients across various industries. With a strong presence in Quezon City, Metro Manila, we are committed to delivering exceptional service and value to our clients and their customers. Our team of dedicated professionals works tirelessly to ensure the success of our business and the satisfaction of our clients.

If you are passionate about customer service and ready to join a dynamic and growing organisation, apply now for this exciting opportunity.