Urgent Hiring | Earn Upto 40K*| Customer Service | Bataan

Genpact Services LLC; Bataan; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading technology services company is looking for a Process Associate, Customer Service to provide outstanding support to clients. The role involves resolving inquiries, servicing customers, and utilizing CRM tools. Ideal candidates will be high school graduates or college graduates, possess strong communication skills, and thrive in a fast-paced setting. Opportunities for career growth and mentorship are available.

Benefits

Hands-on experience

Mentorship

Continuous learning opportunities

Qualifications

• Ability to perform in a fast-paced and high-volume service center.
• Ability to multi-task alongside compliance to the process.
• Shall pose no challenges in adhering to work schedules.

Responsibilities

• Expertly and promptly resolve client inquiries at the first point of contact.
• Service customers on a variety of topics including account transaction details.
• Utilize CRM tools for customer inquiry resolution.

Skills

Communication (written)

Decision making

Critical thinking

Education

High School/Senior High School

College degree (preferred)

Job description

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Inviting applications for the role of Process Associate, Customer Service!

In this role, the agent is supporting one of the financial institutions by providing outstanding Customer Service Experience to their existing Clients.

Responsibilities

• Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution.
• Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance.
• Customer Service for American consumer banking
• Use of CRM tools & collecting/documenting detailed information
• Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries.

Qualifications we seek in you!

Minimum Qualifications / Skills

• High School / Senior High School graduates are accepted, College graduates are preferred.
• Ability to perform in a fast-paced and high-volume service center.
• Ability to multi-task alongside compliance to the process
• Shall pose no challenges in adhering to work schedules.

Preferred Qualifications/ Skills

• Communication (written / insights synthesis and reporting in a presentation)
• Decision making / critical thinking.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.