Urgent Hiring | Earn Upto 40K* | Customer Service | Alabang

Genpact Services LLC; Muntinlupa; On-site; PHP 100,000 - 400,000; Full time

Job summary

A global technology services company in Metro Manila is hiring a Process Associate to support customers via calls and emails regarding financial products. Candidates should have a high school diploma and relevant customer service experience, along with strong communication and problem-solving skills. The role offers a flexible work schedule and requires the ability to handle customer inquiries efficiently.

Qualifications

• Relevant customer service experience, preferably in financial services.
• Open to flexible schedule, including evenings and weekends.

Responsibilities

• Receive and respond to customer calls, emails, and chats.
• Support customer inquiries regarding financial products and services.
• Resolve customer issues and maintain accurate records.

Skills

Strong written and verbal communication skills

Strong numeracy and problem-solving skills

Attention to detail

Ability to work in a fast-paced environment

Education

High School or Senior High School Graduate

Job description

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Inviting applications for the role of Process Associate, Customer Service!

In this role, you will support customers in English via calls and emails. Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner.

Responsibilities

• Receive and respond to customer calls, emails and chats; capture and verify required information.
• Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner.
• Resolve customer issues and concerns in a professional and efficient manner.
• Maintain accurate records of customer interactions and resolutions.
• Effectively communicate solutions and recommendations to clients.
• Stay up to date with product and service offerings to provide accurate information to customers.
• Meet or exceed established performance metrics, such as response time and customer satisfaction.
• Meet or exceed quality assurance targets.
• Effective Client Account Management to drive client advocacy.

Qualifications we seek in you!

Minimum Qualifications

• High School or Senior High School Graduate.
• Relevant experience of customer service experience, preferably in financial services.
• Strong written and verbal communication skills.
• Strong numeracy and problem-solving skills.
• Ability to work in a fast-paced environment and handle a high volume of customer inquiries.
• Strong attention to detail and ability to maintain accurate records. Positive and professional attitude.
• Open to flexible schedule, including evenings and weekends.

Preferred Qualifications/ Skills

• Communication (written / insights synthesis and reporting in a presentation).
• Decision making / critical thinking.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.