Urgent Hiring: Customer Service Representative (HeyAbby Account)

Dempsey Resource Management; Angono; On-site; PHP 100,000 - 400,000; Full time

Job summary

A growing company in the agriculture sector is seeking a passionate Customer Service Representative to assist customers with indoor planting and hydroponics. This role involves providing guidance and troubleshooting via phone, email, and chat while working US time zones. The ideal candidate holds a Bachelor’s degree in Agriculture or has related experience, is fluent in English, and possesses exceptional communication and problem-solving skills.

Qualifications

• Fluent in English with excellent verbal communication skills.
• Ability to provide voice support services.
• At least 1 year of relevant planting experience preferred.

Responsibilities

• Deliver excellent customer service through various channels.
• Respond to inquiries about indoor planting and general agriculture.
• Troubleshoot and resolve customer issues efficiently.

Skills

Customer handling

Problem-solving

Communication

Education

Bachelor’s degree in Agriculture or related field

Job description

We're looking for a Customer Service Representative passionate about plants and people! The ideal candidate will handle customer inquiries related to indoor planting and hydroponics through phone, email, and chat channels.

Industry: Agriculture / Customer Support

Work Schedule

• Monday to Wednesday: 4:00 PM – 12:00 AM EST (Tuesday to Thursday: 4:00 AM – 12:00 NN PHT)
• Saturday & Sunday: 12:00 PM – 8:00 PM EST (Sunday & Monday: 12:00 AM – 8:00 AM PHT)
• Days Off: Thursday and Friday
  
  

Responsibilities

• Deliver excellent customer service through various channels
• Respond to inquiries about indoor planting and general agriculture
• Offer guidance throughout the planting process and provide expert advice
• Troubleshoot and resolve customer issues efficiently
• Maintain accurate records of interactions and transactions
  
  

Qualifications

• Bachelor’s degree in Agriculture (Planting related) or related field, or at least 1 year of relevant planting experience (indoor planting/hydroponics experience preferred).
• Must be able to work US time zones (EST)
• Willing to work on-site in Angono, Rizal
• Fluent in English with excellent verbal communication skills
• Ability to provide voice support services
• Strong problem-solving and customer handling skills
  
  

Apply now and grow with a team that’s as passionate about plants as you are!