URGENT! | CSR Trainer (Tarlac - Onsite)

Intelegencia; Tarlac City; On-site; PHP 400,000 - 600,000; Full time

Job summary

Intelegencia is seeking a passionate Customer Service Trainer to empower the credit card servicing team. This role is pivotal in onboarding new hires and upskilling current team members to deliver exceptional customer experiences. You will design training programs, deliver sessions, and provide continuous learning opportunities to enhance customer service skills.

Benefits

Competitive compensation

Flexible environment

Continuous growth opportunities

Qualifications

• Minimum 3 years' experience in a customer service environment; credit card support is an advantage.
• Experience in facilitating training sessions and developing training materials.
• Highly organized, adaptable, and self-driven.

Responsibilities

• Design targeted training programs for credit card customer service operations.
• Deliver impactful training sessions on customer service skills.
• Provide coaching to enhance team performance.

Skills

Presentation skills

Interpersonal skills

Coaching

Communication

Organizational skills

Education

Certification in training, facilitation, or learning & development

Tools

Microsoft Office

Virtual training platforms

Job description

Your Next Opportunity: CSR Trainer

We’re looking for a passionate and skilledCustomer Service Trainerto empower our credit card servicing team with the tools, knowledge, and confidence they need to deliver exceptional customer experiences. This role is key to onboarding new hires, upskilling current team members, and ensuring our service remains sharp, compliant, and customer-focused.

What You’ll Do

• Design and execute targeted training programs focused on credit card customer service operations.
• Deliver impactful training sessions that cover essential areas such as billing issues, fraud handling, credit limit adjustments, and payment dispute resolution.
• Lead onboarding programs that set new team members up for success from day one.
• Provide continuous learning opportunities to enhance the capabilities and career growth of tenured agents.
• Offer individualized coaching and feedback to improve communication, service delivery, and overall performance.
• Partner with Quality Assurance and Compliance teams to ensure all training aligns with internal policies and industry regulations.
• Create engaging, easy-to-follow training materials and e-learning tools that support practical, on-the-job application.
• Stay ahead of trends and updates in the credit card and customer service landscape to keep training content fresh and relevant.

What You Bring to the Team

• Minimum of 3 years’ experience in a customer service environment; background in credit card support is a strong advantage.
• Proven experience in facilitating training sessions and developing training materials.
• Strong presentation and interpersonal skills, with the ability to connect with team members at all levels.
• Certification in training, facilitation, or learning & development is an advantage.
• Comfortable using Microsoft Office and virtual training platforms.
• Highly organized, adaptable, and self-driven, with a collaborative spirit.

Why You’ll Love It Here

• Be part of a team that values learning, innovation, and people development.
• Join a supportive culture where your ideas and impact matter.
• Enjoy competitive compensation, a flexible environment, and continuous growth opportunities.