Up to 23K + up to 20K completion bonus | Fixed Term CSR at QC - START ASAP!

Optum, a UnitedHealth Group Company; Quezon City; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading health care technology company in Quezon City is looking for customer service representatives to address customer inquiries, provide guidance on health care topics, and assist with appointments. Ideal candidates should have experience in the BPO industry, strong communication skills, and the ability to work on site. This role offers a chance to impact member health positively.

Qualifications

• Graduate of any course, with or without International BPO voice experience.
• College undergraduate with at least 6 months of International BPO voice experience.
• High school graduate with at least 24 months of International BPO voice experience.

Responsibilities

• Address customer inquiries and issues by identifying their needs.
• Educate customers on consumer-driven health care topics.
• Act on behalf of customers to assist with appointment scheduling.
• Provide real-time resolutions or follow up with members.

Skills

Good communication skills

Ability to multi-task

Education

Graduate of any course

College undergraduate

High school graduate

Job description

Role and Responsibilities:

• Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.

• Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.

• Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.

• Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.

• Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.

Job Qualifications:

• Graduate of any course, with or without International BPO voice experience

• College undergraduate with at least 6 months of International BPO voice experience

• High school graduate with at least 24 months of International BPO voice experience

• Good communication skills

• Ability to multi-task

• Willingness to work onsite in UP Ayala Technohub, QC

• Willingness to work on shifting schedules

• Must be a Filipino citizen

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 4 enterprise, we are improving the health care experience of over 125 million people around the world.

• We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together