UEM & IT Service Desk Lead — SLA & Deployments

Seven Seven Global Services, Inc.; Makati; Vor Ort; PHP 670.000 - 1.116.000; Vollzeit

Zusammenfassung

Seven Seven Global Services, Inc. in Makati City is seeking an experienced IT Service Desk & UEM Lead to oversee daily Service Desk operations and manage our Unified Endpoint Management environment.

You will ensure efficient IT support delivery, SLA compliance, timely issue resolution, and effective deployment of software updates, OS imaging, patches, and system rollouts while guiding the Helpdesk team.

Qualifikationen

• Bachelor's degree in IT or CS required.
• 3–5 years in IT Service Desk or IT infrastructure support.
• Experience handling escalations and service desk operations.
• ITIL, incident management, and SLA monitoring knowledge.
• Hands-on with UEM, SCCM/MECM or Microsoft Intune.
• Experience in OS deployment, software distribution and patch management.
• Strong troubleshooting, analytical and problem-solving skills.
• Good communication and team coordination skills.

Aufgaben

• Oversee daily Service Desk operations and handle escalated issues.
• Monitor SLA compliance, response and resolution times.
• Provide technical guidance to Helpdesk team.
• Troubleshoot hardware, software and network issues.
• Manage endpoint devices, software deployment and OS imaging.
• Coordinate software patches and system updates.
• Maintain health and performance of the UEM environment.
• Prepare documentation and operational reports.
• Coordinate IT projects, deployments and rollouts.
• Provide Level 3 support for UEM concerns.

Kenntnisse

ITIL knowledge

Incident management

SLA monitoring

Troubleshooting

Communication

Team coordination

Ausbildung

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

SCCM/MECM

Microsoft Intune

Jobbeschreibung

Seven Seven Global Services, Inc. in Makati City is seeking an experienced IT Service Desk & UEM Lead to oversee daily Service Desk operations and manage our Unified Endpoint Management environment.

You will ensure efficient IT support delivery, SLA compliance, timely issue resolution, and effective deployment of software updates, OS imaging, patches, and system rollouts while guiding the Helpdesk team.