Trust & Safety Operations Analyst

Accenture; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Accenture is seeking a Customer Service Analyst to support Trust & Safety operations, including content review and policy enforcement. The role involves coordinating setups, researching inquiries, and maintaining data integrity while supporting executive coordination and client guidelines.

The position requires resilience, strong English communication, and a keen interest in responsible AI and internet platforms. This is a return-to-office role with collaboration across client sites.

Qualifications

• At least 2 years of admin experience (PMO, legal, finance, etc.).
• Open to college undergraduates with relevant experience.
• Strong coping, emotional resilience, and stress‑management skills.
• Excellent comprehension, communication, and English skills.
• Ability to perform duties objectively, in the best interest of client policies.
• Strong attention to detail and accuracy.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision‑making skills.
• Deep familiarity and passion for responsible AI, the internet, platforms and culture.
• High affinity and cultural awareness of political and social situations related to the supported market/region.

Responsibilities

• Coordinate project setup, vendor onboarding, amendments, and data management with client and execution teams.
• Research and resolve onboarding, data, and policy inquiries while ensuring data integrity.
• Provide project status updates for weekly, monthly, and quarterly reviews and support initiatives.
• Manage executive calendars, meetings, global events, travel arrangements, and expense reports.
• Review, classify and/or remove content per client guidelines using specified tools and channels.
• Stay updated on client policies, industry trends, and responsible AI governance and regulations.
• Investigate, resolve, and relay complex content issues within the Trust & Safety team.
• Develop and execute prompt strategies to interrogate large language models on safety topics.

Skills

Admin experience

Open to undergraduates

Emotional resilience

English communication

Attention to detail

Critical thinking

Responsible AI interest

Job description

Accenture is seeking a Customer Service Analyst to support Trust & Safety operations, including content review and policy enforcement. The role involves coordinating setups, researching inquiries, and maintaining data integrity while supporting executive coordination and client guidelines.

The position requires resilience, strong English communication, and a keen interest in responsible AI and internet platforms. This is a return-to-office role with collaboration across client sites.