Travel Sales Associate

Wipro; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Wipro in Cebu City, Philippines is seeking a role focused on delivering effective technical support and resolving client issues. The position handles inbound calls, promotes vacation packages over the phone, and ensures SLA compliance through timely escalation and accurate record-keeping.

Requirements include at least a high school diploma, 1+ year in sales, strong communication skills, and the ability to maintain sales targets while delivering courteous, solution-oriented service.

Qualifications

• At least high school graduate.
• Minimum 1 year’s experience in sales.
• Excellent written and verbal communication skills.
• Maintains an upbeat, positive and motivated demeanor.
• Ability to build rapport and overcome objections.
• Ability to maintain required sales percentages per week.

Responsibilities

• Receive inbound calls transferred from IHG.
• Solicit prospects over the phone to tour with sales consultants.
• Sell vacation packages over the phone to qualifying guests.
• Determine eligibility of guests per qualification standards.
• Assist guests with questions about vacation properties, packages, and procedures.
• Assist guests with making the reservation.
• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries.
• Provide product support and resolution to clients by guiding users through step-by-step solutions.
• Troubleshoot all client queries in a user-friendly, courteous and professional manner.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.
• Accurately process and record all incoming call and email using the designated tracking software.
• Offer alternative solutions to clients with the objective of retaining customers' and clients' business.
• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs.

Skills

Communication skills

Rapport building

Objection handling

Positive attitude

Sales targets

Education

High School diploma

Tools

Tracking software

Job description

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Responsibilities

Job description:

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

• Receive inbound calls transferred from IHG (Intercontinental Hotels Group)
• Solicit prospects over the phone to tour with sales consultants
• Sell vacation packages over the phone to qualifying guests
• Determine eligibility of guests per qualification standards
• Assist guests with questions about vacation properties, packages, and procedures
• Assist guests with making the reservation
• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
• Assist clients with navigating around product menus and facilitate better understanding of product features
• Troubleshoot all client queries in a user-friendly, courteous and professional manner
• Maintain logs and records of all customer queries as per the standard procedures and guidelines
• Accurately process and record all incoming call and email using the designated tracking software
• Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
• Organize ideas and effectively communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Qualifications

• At least High School graduate
• Minimum 1 years’ experience in sales
• Excellent written and verbal communication skills
• Maintains an upbeat, positive and motivated demeanor
• Ability to build rapport and overcome objections.
• Ability to maintain required sales percentages per week

Deliver

1. ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2. Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Customer Service Helpdesk .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.