Travel Reservation Operations Lead (BPO & Partners)

Capital One; Metro Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Capital One Travel in Alabang, Philippines is seeking an Associate to lead the Reservation Support call center operations. You will oversee day-to-day activities, provide strategic direction to BPO partners, and ensure high-quality phone and email support for customers and hotel partners.

Ideal candidates have at least 2 years in customer service or call center operations, with strong data-driven decision making and cross-functional collaboration.

Qualifications

• High School Diploma required.
• At least 2 years in customer service and call center operations.
• Experience with BPO firms and scaling agent operations.
• Basic travel industry knowledge and eagerness to learn more about travel.

Responsibilities

• Direct and oversee day-to-day Reservation Support call center operations.
• Provide operational direction to BPO partners and track KPIs.
• Handle complex partner issues and escalations; manage hotel relocations.

Skills

G Suite

Google Sheets / Excel

Customer service

Call center operations

Cross-functional collaboration

Education

High School Diploma

Tools

G Suite

Google Sheets

Microsoft Excel

Job description

Capital One Travel in Alabang, Philippines is seeking an Associate to lead the Reservation Support call center operations. You will oversee day-to-day activities, provide strategic direction to BPO partners, and ensure high-quality phone and email support for customers and hotel partners.

Ideal candidates have at least 2 years in customer service or call center operations, with strong data-driven decision making and cross-functional collaboration.