Travel Operations Manager

HRTX; Makati; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

HRTX in Makati, Philippines seeks an Operations Manager to oversee daily travel operations, including reservations and complex VIP bookings. The successful candidate will ensure excellent service delivery while leading operations teams and managing relationships with airlines and partners. A Bachelor's degree in a relevant field and extensive experience in travel agency operations are required. The role offers a dynamic work environment focused on client satisfaction and operational efficiency.

Qualifications

• Bachelor's degree in Tourism, Hospitality, Business, or related field.
• Minimum 5 years of experience in travel agency operations.
• Proven leadership and people management experience required.

Responsibilities

• Oversee daily travel operations including reservations and ticketing.
• Handle complex and VIP travel arrangements.
• Implement process improvements for service quality.

Skills

Leadership

Stakeholder management

Travel agency operations

Ticketing

Client service

Education

Bachelor's degree in Tourism, Hospitality, Business, or related field

Tools

Amadeus

Sabre

Job description

Operations Manager (Travel Operations)

Location: Manila

Work Setup: Onsite

Work Schedule: Monday to Friday

Job Summary

The Operations Manager is responsible for overseeing day-to-day travel operations, ensuring smooth execution of bookings, reservations, and ticketing services. The role focuses on operational efficiency, client satisfaction, and strong coordination with airlines and partners, while leading a team and managing high-level client requirements including VIP bookings.

Key Responsibilities

• Oversee daily travel operations including reservations, ticketing, and booking management
• Handle complex and VIP travel arrangements including high-priority and executive bookings
• Build and maintain strong relationships with airlines and travel partners
• Lead and manage operations teams to ensure service excellence and efficiency
• Monitor operational performance, service levels, and key metrics
• Resolve escalations, operational issues, and client concerns
• Implement process improvements to enhance efficiency and service quality
• Coordinate with internal teams to ensure seamless service delivery

Qualifications

• Bachelor's degree in Tourism, Hospitality, Business, or related field
• Strong experience in travel agency operations, ticketing, and reservations
• Knowledge of booking systems such as Amadeus, Sabre, or similar tools
• Proven leadership and people management experience
• Strong stakeholder management and coordination skills
• Experience handling VIP or corporate travel accounts is an advantage