Travel Operations Lead – Night Shift (Onsite)

Gratitude Philippines; Manila; On-site; PHP 391,000 - 502,000; Full time

Job summary

Gratitude Philippines is seeking a Travel Operations Supervisor for Rockwell, Pasig. This onsite role operates on the night shift, ensuring smooth travel processes and strong guest experiences. The position offers a monthly salary of ₱35,000–₱45,000, with a start date of October 5, 2026.

The ideal candidate has 2–3 years of BPO leadership or supervisory experience in travel or hospitality sectors. Key requirements include excellent customer service, escalation handling, team coaching, KPI

Qualifications

• 2–3 years BPO leadership or supervisory experience.
• Travel/Hospitality BPO experience required.
• Strong customer service and escalation handling skills.
• Experience in team handling, coaching, and KPI management.
• Strong problem-solving and communication skills.
• Willing to work onsite and night shift.

Skills

Leadership experience

Customer service

Communication skills

Problem-solving

Job description

Gratitude Philippines is seeking a Travel Operations Supervisor for Rockwell, Pasig. This onsite role operates on the night shift, ensuring smooth travel processes and strong guest experiences. The position offers a monthly salary of ₱35,000–₱45,000, with a start date of October 5, 2026.

The ideal candidate has 2–3 years of BPO leadership or supervisory experience in travel or hospitality sectors. Key requirements include excellent customer service, escalation handling, team coaching, KPI