Transformation Support Officer

Guild Solutions Inc.; Taguig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading financial services company is seeking a proactive Transformation Support Officer in Taguig, Philippines. You will oversee business analysts and manage multiple change initiatives, ensuring timely delivery and alignment with strategic objectives. The ideal candidate has over 5 years of relevant experience, excellent analytical skills, and a Six Sigma Green Belt Certification.

Qualifications

• At least 5 years of experience in Insurance, Financial Services, BA, or Strategy Analyst.
• Experience in leading high performing teams.
• Six Sigma Green Belt Certification.

Responsibilities

• Manage projects and business initiatives within the Group.
• Develop relationships with stakeholders to elicit requirements.
• Facilitate change management activities, including stakeholder analysis.

Skills

Proactive thinking

Analytical skills

Interpersonal skills

Communication skills

Education

Relevant tertiary qualification in business, economics, finance

Tools

Power BI

Job description

About the role:

We are seeking a proactive and detail-oriented Transformation Support Officer to join our dynamic team and contribute to the successful delivery of organizational change initiatives. You will work across multiple workstreams to ensure that change efforts are delivered on time, within scope, and aligned to strategic objectives. This role includes direct responsibility for overseeing the work of a Business Analyst, ensuring high-quality analysis and insight to support decision-making and transformation success.

Key Responsibilities:

Partnering with functions within the Group, the role will be accountable for:

• Projects and Group Initiatives:
• Assist in the identification, analysis, and implementation of strategic and business projects within the Group
• Develop successful working relationships with a diverse range of stakeholders to elicit requirements
• Prepare and present quality presentations, financial models, and supporting artefacts, displaying logic and recommended pathways for major transformation initiatives
• Support forward planning processes within the Group, primarily in the project and operational levels, but potentially in the organisational/enterprise levels
• In collaboration with internal and external stakeholders, undertake activities that contribute to achievement of financial, risk, transformation and operational business objectives of the Group and businesses
• Perform research and facilitate business case development options
• Undertake change management activities, including stakeholder analysis, developing communication plans, training requirements and transition plans
• Contribute towards developing Guild’s business analysis and project management tools and methodologies

• Team Leadership
• Participate in the recruitment of team members with skills and capabilities required to deliver business objectives
• Manage, and forecast team resourcing across supported projects initiatives within the Group
• Provide technical and operational guidance to team
• Supervise other staff members as and when necessary

KEY SKILLS AND EXPERIENCE

• Experience
• At least 5 years of working in Insurance, Financial Services, BA, Strategy Analyst, or similar function, within the financial services industries and/or businesses with diverse operations.
• Experience in leading high performing teams
• Experience in leading/participating in cross-functional projects.
• Experience working with Executive-level stakeholder groups.

• Education
• Relevant tertiary qualification/s in business, economics, finance, or equivalent experience. Postgraduate credentials would be highly advantageous for this role.

• Required Credentials
• Six Sigma Green Belt Certification and methodologies
• Excellent conceptual, analytical, and quantitative skills, with a proven ability to quickly understand complex business concepts and situations.
• Excellent verbal and written English communication skills, with a proven ability to present complex information concisely and effectively.
• Proven proactive thinking and researching capabilities, supporting the ability to quickly grasp new business concepts and methodologies.
• Excellent interpersonal skills, with a proven ability to develop and maintain productive working relationships and negotiate with stakeholders.
• Flexibility and demonstrated ability to work effectively within a team or work independently with reliability.

• Desirable Credentials

Applicants with some/all the following will be highly regarded for the position:

• Experience working with an AU or NZ company, or within the Australian or New Zealand insurance/financial services industry
• Proficiency in Power BI for data modelling, dashboard creation, report automation, KPIs and business metrics.
• BABOK/IIBA, PMBOK/PMI, Agile, or PRINCE2 certification
• Familiarity with AU/NZ Insurance systems, Workers Compensation, and or Australian Financial Industries – policies, governing rules, regulations
• Underwriting, actuarial, financial accounting and/or claims experience