Transaction Supervisor

MicroSourcing; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Healthcare coverage day one

Performance bonuses

Group life insurance

Paid time-off with cash conversion

Job summary

MicroSourcing in Libis, Quezon City is seeking a Transaction Supervisor to lead a high-performing Admin Officers team, mentoring them on process best practices and ensuring KPIs and SLAs are met. The role is onsite with dayshift responsibilities and a focus on accurate processing and data integrity in the ERP system.

You will collaborate with Sales, Finance, Operations and AR to resolve complex customer issues, conduct Root Cause Analysis on transaction errors, and drive continuous service

Qualifications

• Minimum 3 years supervisory experience in administrative or operational management.
• Ability to lead, mentor, and coach teams while managing competing priorities.
• Strong analytical, investigative, and problem-solving skills with high accuracy.
• Excellent written and verbal communication, able to handle escalations clearly.
• Advanced proficiency in Microsoft Excel (VLOOKUP, pivot tables, data analysis).

Responsibilities

• Lead and manage a high-performing team of Admin Officers, mentoring them on process best practices and ensuring consistent achievement of KPIs and SLAs.
• Manage the daily review and conduct Root Cause Analysis (RCA) of transaction errors, providing strategic reports and proactive improvement plans to prevent recurrence.
• Oversee the timely and accurate processing of incoming orders, new customer account creation in the ERP system, and master data updates.
• Collaborate with internal stakeholders (Sales, Finance, Operations, AR) and the Admin Support Manager to resolve complex customer issues and drive continuous service improvement.
• Champion and facilitate workplace safety guidelines, risk assessments, and the Safety Management System, ensuring all team members operate within safety rules.

Skills

Supervisory experience

Analytical skills

Communication skills

Excel proficiency

Tools

Pronto

SAP

Oracle

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Transaction Supervisor

Location: Libis, Quezon City

Work setup & shift: Onsite I Dayshift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Lead and manage a high-performing team of Admin Officers, mentoring them on process best practices and ensuring consistent achievement of KPIs and SLAs.
• Manage the daily review and conduct Root Cause Analysis (RCA) of transaction errors, providing strategic reports and proactive improvement plans to prevent recurrence.
• Oversee the timely and accurate processing of incoming orders, new customer account creation in the ERP system, and master data updates.
• Collaborate with internal stakeholders (Sales, Finance, Operations, AR) and the Admin Support Manager to resolve complex customer issues and drive continuous service improvement.
• Champion and facilitate workplace safety guidelines, risk assessments, and the Safety Management System, ensuring all team members operate within safety rules.

What You Need

Non-negotiables

• Minimum 3 years of supervisory experience in administrative or operational management, ideally in a fast-paced environment.
• Demonstrated ability to lead, mentor, and coach teams while successfully managing competing priorities and delivering key outcomes.
• Strong analytical, investigative, and problem-solving skills with a high level of accuracy and attention to detail.
• Excellent written and verbal communication skills, with the ability to handle escalations and explain complex information clearly and professionally.
• Advanced proficiency in Microsoft Excel (VLOOKUP, pivot tables, data analysis).

Preferred Skills/expertise

• Prior experience in credit, claims, or billing-related functions (utilities, gas, or logistics sector preferred).
• Proficient in ERP and billing systems (e.g., Pronto, SAP, Oracle).
• Experience conducting Root Cause Analysis (RCA) and creating proactive process improvement plans.
• Familiarity with participating in or facilitating workplace safety management systems and risk assessments.
• Experience collaborating across multiple internal departments (Sales, AR, Operations, Finance) to meet strict service level agreements.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply