Transaction Banking Implementation & Client Services Associate

CTBC Bank (Philippines) Corp.; Taguig; Hybrid; PHP 480,000 - 600,000; Full time

Job summary

CTBC Bank (Philippines) Corp. is seeking a field-ready specialist to implement Cash Management Solutions for our corporate clients, delivering onboarding and training to ensure smooth adoption.

You will provide technical and client support via phone, email, video conference, or onsite visits, coordinate with internal and external stakeholders, and assist relationship managers with engagements, while monitoring requests to maintain excellent service delivery.

Qualifications

• Bachelor's degree (IT-related preferred).
• Strong customer service and communication skills.
• Experience with software installation or troubleshooting.
• Cash management implementation experience is a plus.
• Willing to conduct fieldwork.

Responsibilities

• Implement Cash Management Solutions for corporate clients.
• Conduct client training and product onboarding.
• Provide technical and client support via phone, email, video conference, or onsite visits.
• Coordinate with stakeholders to resolve client concerns.
• Assist relationship managers in product presentations and client engagements.
• Monitor implementation and support requests to ensure service delivery.

Skills

Customer service

Communication skills

Fieldwork

Training and onboarding support

Technical support

Education

Bachelor's degree

Job description

What You\'ll Do:

• Implement Cash Management Solutions for corporate clients
• Conduct client training and product onboarding
• Provide technical and client support via phone, email, video conference, or onsite visits
• Coordinate with internal and external stakeholders to resolve client concerns
• Assist relationship managers in product presentations and client engagements
• Monitor implementation and support requests to ensure excellent service delivery

What We\'re Looking For:

• Bachelor\'s degree (IT-related course preferred but not required)
• Strong customer service and communication skills
• Experience in software installation, maintenance, or troubleshooting
• Background in cash management implementation and client support is an advantage
• Willing to do fieldwork