Training (Talent Development) Analyst

Cobden & Carter International; Quezon City; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

A prominent IT services firm is hiring a Training (Talent Development) Analyst to enhance team performance through effective training strategies. The ideal candidate will deliver training in language and soft skills, assess new hires, and collaborate with various stakeholders. The role requires strong communication skills and adaptability as it involves hybrid work.

Qualifications

• 12-18 months of experience as a Trainer, preferably in Insurance or Retail.
• Strong communication skills; CEFR C1 level or equivalent in English.
• Experience in voice and accent training delivery.

Responsibilities

• Deliver training in Language, Voice & Accent, and Soft Skills.
• Conduct audits and support floor activities.
• Interview and assess new hires.

Skills

Communication

Facilitation

Coaching

Feedback

US English Proficiency

Tools

MS Office

Job description

Summary:

We are hiring on behalf of a leading IT services and consulting firm with a strong presence in North America. This organization partners with Global companies to deliver innovative digital, data, and technology solutions across industries. They are currently seeking a Training (Talent Development) Analyst.

Responsibilities:

• Deliver Language, Voice & Accent, and Soft Skills training (for both voice and non-voice teams) via classroom and virtual formats
• Conduct daily audits (voice, email, chat) and support floor activities in coordination with business stakeholders
• Report and track training effectiveness and project outcomes
• Interview and assess new hires for communication and soft skills
• Conduct regular follow-ups with trainees and team members to ensure continuous improvement
• Collaborate closely with operations to address training needs
• Maintain accurate documentation and records related to training activities
• Interviewing new hires
• Regular and continuous touch base with floor and trainees to map improvement
• Willing to work in shifts

Qualifications:

• 12-18 months of experience as a Trainer, preferably with an Insurance or Retail background
• Strong communication skills; CEFR C1 level or equivalent in English
• Proven experience in voice and accent training delivery
• US English proficiency (prior experience supporting Canadian clients is preferred)
• Excellent facilitation, coaching, and feedback skills
• Proficient in MS Office tools
• Instructional design skills (nice to have)

Work Setup:
Shift Schedule: Willing to work in shifts
Work Setup: Hybrid (Candidate must be willing to work onsite if needed_
Location: Eastwood, Quezon City

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