Training & Onboarding Coordinator

MRI India; Manila; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Hybrid work (2 days WFH)

HMO coverage with dependents

Office gym access (Ortigas and Makati)

20 annual leaves

Cashable leave credits (5 credits)

Job summary

MRI India is seeking an Onboarding Coordinator and Trainer to support the Training Manager and onboarding department in Manila. You will prepare training agendas, conduct sessions, and ensure a seamless onboarding experience for clients, fostering MRI residential product advocacy.

The role requires real estate industry exposure, strong communication, and CRM familiarity. Hybrid work arrangement with office location in Ortigas is offered to facilitate client onboarding and training delivery.

Qualifications

• Minimum 1+ year experience in the real estate industry (e.g., EA for a sales agent, junior assistant property manager, or receptionist at a real‑estate agency).
• Effective written and oral communication skills.
• High degree of problem‑solving skills.
• Strong time‑management skills.
• Team‑player attitude.
• Clear speaking voice for online training.
• Empathy to understand each client’s needs and training style.

Responsibilities

• Coordinate and conduct all admin and sales onboarding training; coordinate external consultant booking when required.
• Adhere to the administrative process to schedule, allocate, and sequence training sessions in a timely and accurate manner.
• Maintain training records.
• Ensure a high level of commitment to serve all clients.
• Provide high-level administrative support to the Training Manager.
• Monitor expiring or expired training hours.
• Assist the Training Manager with the preparation of the team’s monthly report.
• Respond to client requests for information and related services.
• Prepare all training agendas in readiness for client training.
• Act as the first point of contact for all onboarding training.
• Understand the onboarding process to cover when staff are on leave.
• Conduct face‑to‑face training when required.

Tools

Box+Dice

Vault

Agent Box

Job description

The Onboarding Coordinator and Trainer

Provide internal support to the training manager and onboarding department. Assist with the onboarding of new clients by preparing and coordinating training agendas and conducting training sessions. Deliver a seamless onboarding training experience for our clients. This role ensures clients are trained smoothly and efficiently, creating advocates of MRI residential products.

Responsibilities

• Coordinate and conduct all admin and sales onboarding training; coordinate external consultant booking when required.
• Adhere to the administrative process to schedule, allocate, and sequence training sessions in a timely and accurate manner.
• Maintain training records.
• Ensure a high level of commitment to serve all clients.
• Provide high-level administrative support to the Training Manager.
• Monitor expiring or expired training hours.
• Assist the Training Manager with the preparation of the team’s monthly report.
• Respond to client requests for information and related services.
• Prepare all training agendas in readiness for client training.
• Act as the first point of contact for all onboarding training.
• Understand the onboarding process to cover when staff are on leave.
• Conduct face‑to‑face training when required.

Job Requirements

• Minimum 1+ year experience in the real estate industry (e.g., EA for a sales agent, junior assistant property manager, or receptionist at a real‑estate agency).
• Previous experience using a real‑estate CRM is an advantage (Box+Dice, Vault, Agent Box).
• Effective written and oral communication skills.
• High degree of problem‑solving skills.
• Strong time‑management skills.
• Team‑player attitude.
• Clear speaking voice for online training.
• Empathy to understand each client’s needs and training style.

Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Competitive salary package.
• Prime office location in Ortigas (easy access to MRT stations, restaurants, and banks).
• Hybrid working arrangement (2 days WFH).
• HMO coverage with free dependency upon hire.
• Free 24/7 access to our office gyms (Ortigas and Makati).
• 20 annual leaves to be used at your discretion (including 5 credits convertible to cash).
• Additional benefits.

Equal Opportunity Statement

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.