Training Manager in Cebu

Concentrix; Cebu City; On-site; PHP 420,000 - 660,000; Full time

Job summary

Concentrix in Cebu City is seeking a Quality Management & Training Leader to establish, implement and maintain the quality management system and training programs. You will monitor performance and drive corrective actions while promoting a strong customer-focused mindset across the organization.

This role requires coordinating audits, leading Six Sigma initiatives, and liaising with external parties to ensure continuous improvement and regulatory alignment.

Qualifications

• Experience in healthcare programs.
• Willing to be assigned to San Lazaro site.
• Strong knowledge of quality management concepts.

Responsibilities

• Ensure quality management and Training system established, implemented and maintained.
• Report performance to management for review and corrective actions.
• Promote awareness of customer requirements throughout the company.
• Coordinate implementation and administration of QMS.
• Liaise with external parties on QMS and Training.
• Coordinate with sections for effective QMS and Training.
• Ensure quality surveillance audits are carried out regularly.
• Convene management reviews at regular intervals.
• Identify and implement six sigma projects for process improvements.
• Align outputs with COE Financial Targets and client satisfaction.
• Strengthen QMS processes to improve process performance.
• Liaise with process heads to identify improvement areas.
• Ensure closed-loop implementation of practices for audits.
• Ensure QMS targets are met.

Skills

Quality management

Training system

Six Sigma

Audits coordination

Stakeholder liaison

Job description

Essential Functions/Core Responsibilities

• Ensuring that quality management and Training system are established, implemented and maintained.
• Reports on performance of the quality management system and Training to management for review and corrective action, including needs for improvement;
• Promotes the awareness of customer requirements and expectations throughout the company;
• Responsible for the overall coordination, implementation and administration of the quality management system;
• Liaises with external parties on matters relating to the quality management system and Training;
• Coordinates with other section to ensure the effective implementation of the quality management system and Training;
• Ensures that quality surveillance audits are carried out regularly as specified in the quality manual
• Convenes management review at regular interval and to continually review and improve the quality management system;
• Identifies and implements six sigma projects for process improvements;
• Aligns the project output with the COE Financial Targets and Client/Customer Satisfaction;
• Strengthen Quality Management processes and Training to improve Process Performance through various Quality Tools;
• Liaises with process heads to identify opportunity areas and prepare and implement improvement roadmap;
• Ensures smooth and closed loop implementation of practices for internal and external audits;
• Ensures Quality and Training (internal and external) Targets are met; and
• Experience in handling healthcare program and willing to be assigned in San Lazaro site.