Training and Quality GVPEG 2026

Convergys; Philippines; On-site; PHP 223,000 - 312,000; Full time

Job summary

Concentrix is seeking a Training and Quality GVPEG 2026 role in Quezon City to support monitoring and evaluating the quality of inbound and outbound calls, emails, and chat. The role involves calibration sessions, reporting results to stakeholders, and contributing to program performance improvements.

Ideal candidates have a bachelor's degree in a related field, strong written and verbal communication, proficiency in Microsoft Office, and the ability to multi-task and meet deadlines.

Qualifications

• Bachelor's degree in a related field is preferred with less than one year of relevant experience.
• Effective written and verbal communication skills are essential.
• Proficiency in Microsoft Office and good attention to detail are required.

Responsibilities

• Monitors, evaluates, and audits a sample of inbound/outbound calls, chat, and email to assess quality.
• Reports evaluation results to Quality Leadership, Operations, clients, and other stakeholders.
• Participates in calibration sessions to ensure scoring consistency and best practices.

Skills

Effective communication

MS Office

Multi-tasking

Detail-oriented

Education

Bachelor's Degree in related field

Job description

Training and Quality GVPEG 2026 page is loaded## Training and Quality GVPEG 2026locations: PHL Quezon Cityposted on: Posted Yesterdaytime left to apply: End Date: December 5, 2025 (1 day left to apply)job requisition id: R1683213Job Title:Training and Quality GVPEG 2026Job DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.## Essential Functions/Core Responsibilities* Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email* Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)* Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices* Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes* Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies* Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)* Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)* Complete phone time to keep current on programs (as applicable)* Contribute to maintaining forms and legends documents* Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals## Candidate Profile* Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred* Effective communication skills, both written and verbal* Proficient in Microsoft Office* Ability to multi-task and meet timelines on deliverable* Detail-oriented## Career Framework RoleEntry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.## **Disclaimer**The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type:**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**locations: PHL Quezon Cityposted on: Posted 30+ Days Agolocations: PHL Quezon Cityposted on: Posted 30+ Days Agolocations: PHL Quezon Cityposted on: Posted 30+ Days Ago# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.