Trainer

Sterling Talent Solutions Philippines; Philippines; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Hybrid work setup

HMO Benefits

Free mental health consultation

Competitive salary

Job summary

Sterling Talent Solutions Philippines is seeking a dedicated Trainer to deliver onboarding and ongoing training for Global Operations teams across regions. You will develop and refresh content, run refresher sessions, and track outcomes to maximize learner engagement and performance.

The role requires hands-on experience in training delivery, a willingness to work hybrid and after-hours as needed, and a commitment to cross-functional knowledge across processes and policies.

Qualifications

• Must have 10+2 or equivalent (minimum requirement).
• Must have minimum of 3+ years’ experience with Global Operations.

Responsibilities

• Deliver training to new employees across Global Operations.
• Facilitate cross-skilling initiatives and refresher sessions.
• Update training materials to maximize learner engagement.
• Maintain training reports with 100% data accuracy and integrity.
• Support compliance and process training initiatives, including monthly campaigns.

Skills

Training delivery

Facilitation

Cross-functional collaboration

Employee development

Education

10+2 or equivalent

Job description

Trainer

Company : Sterling Talent Solutions Philippines Job Type : Full Time Philippines

Job Description - Trainer

TRAINER

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About First Advantage

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.

Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

What You'll Do

The Trainer position is responsible for delivering training to new employees, facilitating cross-skilling initiatives, and conducting refresher sessions for existing employees across all platforms within Global Operations.

The role also requires proactive self-development, including gaining a thorough understanding of company policies and acquiring cross-functional knowledge of various processes in the future.

The Trainer must demonstrate flexibility in working hours to support training needs across different regions and should be open to working from the office (WFO) as required.

Responsibilities:

• Conducting new hire and upskilling training on product and system processes
• Periodically updating training materials and content that is fit for the purpose and creates maximum leaner engagement
• Delivering refresher sessions based on Areas of Improvement highlighted by Operations teams
• Update and Manage training reports ensuring 100% data accuracy and integrity
• Supporting organizational objectives by meeting the expected training output and controlling attrition while focusing on high pass rates
• Ensure consistent scoring & feedback delivery approach for all participants trained
• Keep the employees updated on new process updates and conduct refresher training on the same if necessary
• Organize, Plan and Implement monthly cyclic activities including refresher training and monitoring.
• Awareness sessions on company policies if necessary
• Handle people-related and product-related escalations for all participants in training.
• Plan and run campaigns to drive awareness and improvements in Compliance and Process areas (especially during New Hire Training)
• Demonstrate the ability to execute training tasks and assignments on short notice

What You Will Need to be Successful:

• 10+2 or equivalent (minimum requirement)
• Must have minimum of 3+ years’ experience with Global Operations

What You May Need to be Successful:

• Plan and enhance training workshops and projects, while actively engaging in self-development
• Develop cross-functional skills across processes and provide support for team training needs as required.

Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

• Employee Impact Groups
• FA Cares volunteer opportunities
• Mentorship Advantage Program
• SOAR, award-winning manager development program

Additional benefits offered include:

• Competitive Salary Package
• HMO Benefits
• Free mental health consultation
• Hybrid work set up

Please note that a valid NBI clearance is required for external candidates. External candidates must ensure it is available as soon as possible to avoid delays in the hiring process. This requirement does not apply to internal (IJP) candidates.

Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.