Time & Labor Delivery Lead — HR Operations

Aecom Philippines, Inc.; Pateros; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

AECOM is seeking a Time & Labor Supervisor to oversee day-to-day Time & Labor operations, ensuring proactive service delivery to stakeholders and accurate time/ wage data management. You’ll lead workflow development, governance, and reporting to improve efficiency and compliance.

The role requires strong experience with HR systems, dashboards, and process improvements, plus the ability to guide a team, collaborate with internal and external partners, and communicate performance progress

Qualifications

• Bachelor’s degree in HR, Payroll or related field.
• At least 7 years of experience in an outsourcing, shared services, or similar model and has experience in managing Payroll team that supports AMER region.
• Advanced knowledge of processes and procedures related to HR and HR operations.
• Experience using HR systems, payroll or time recording systems such as Oracle, Workday, SAP, PeopleSoft, Service Now or other similar platforms and tools.
• Advanced proficiency in MS Office
• Experience creating reporting dashboards and excellent tracking capabilities
• Experience in handling projects relevant to HR services.

Responsibilities

• Support the management of day-to-day Time & Labor activities by leading the team and developing internal workflow processes, operating procedures, team schedules, and controls.
• Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume
• Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve team’s performance with internal/external stakeholders.
• Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency
• Analyze complex issues and develop and implement solutions and provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed
• Provide guidance and direction to the team according to established policies, procedures, and management guidelines in accordance with the country supported rules & regulations.
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed
• Manage team performance, provide coaching, and identify career development opportunities relevant to the team
• Lead process improvements to streamline processes, improve customer experience, increase productivity, and quality in Time & Labor, in alignment with the overall set goals.
• Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency.
• Develop strong stakeholder relationships by ensuring escalations are managed effectively and proactively and elevating if/when necessary.
• Plan staff workload on a daily basis and assisting them in the completion of assigned tasks and duties within reported deadlines.
• Monitor and respond to external support requests as it pertains to Time & Labor Services.
• Manages project status and support on highly complex process improvement projects.

Skills

HR processes

MS Office

Reporting dashboards

HR project management

Education

Bachelor’s degree in HR/Payroll or related field

Tools

Oracle

Workday

SAP

PeopleSoft

ServiceNow

Job description

AECOM is seeking a Time & Labor Supervisor to oversee day-to-day Time & Labor operations, ensuring proactive service delivery to stakeholders and accurate time/ wage data management. You’ll lead workflow development, governance, and reporting to improve efficiency and compliance.

The role requires strong experience with HR systems, dashboards, and process improvements, plus the ability to guide a team, collaborate with internal and external partners, and communicate performance progress