Threat Response Coordinator (Pampanga Site)

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 401,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks a security monitoring professional to join our team. You will review live events, coordinate with 911 operators when needed, and help protect customers and property using our AI-enabled surveillance system.

The role emphasizes calm communication under pressure, on-site work in Pampanga, and willingness to work shifts with overtime. A four-year degree is preferred and strong computer skills are required.

Qualifications

• Minimum of college-level education; four-year degree preferred.
• Excellent communication skills.
• Experience in security, law enforcement, emergency dispatch, or surveillance preferred.
• Proficient in using common computer applications (web, email).
• Able to type at least 35 words per minute.
• Able to communicate calmly in stressful situations.

Responsibilities

• Review live events using in-house technology to determine action plan.
• Contact 911 dispatch or homeowners as needed; trigger sirens when appropriate.
• Monitor homes via cameras and intervene to deter trespassers or thieves.
• Provide internal feedback and elevate priority issues to improve processes.
• Assist in refining internal security station processes.
• Collaborate with customer service and engineering to improve the system.

Skills

Strong communication

Typing 35 wpm

Calm under pressure

Customer interaction

Tech-savvy

Education

Four-year degree preferred

Tools

Computer basics

Job description

This position is more than just security—it is the lifeblood of the company. We are looking for someone looking to increase all his or her skills and make a real difference in security.

We are seeking awesome experienced people preferably with background in monitoring, loss prevention, emergency dispatch or alarm call centers to join our team.

We are looking for people who are interested in understanding the inner workings of surveillance monitoring, including the duties of calling 911 Emergency operators in the US. Protecting our customers and giving the best protection available is our top priority.

Involves 40 hours of specialized training, specifically designed around our own unique brand of security.

RESPONSIBILITIES:

• Using in-house technology, you will review actual, live events and determine the plan of action: address the subject, contact 911 dispatch, trigger a siren or call the homeowner
• The main function of the position is to provide home monitoring via cameras and, if necessary, intervene to warn off trespassers and potential thieves
• Core duty is to review any events that trigger our AI security systems on the perimeter of customer's homes, business and properties. If necessary, you will contact the threat via 2-way audio in the customer's perimeter, contact 911 emergency, or both to address the threat. Our system is designed to predict, prevent, and protect customer homes and businesses from crime by identifying threats and addressing them
• Provide internal feedback as an advocate for customers in the company: Identify and elevate priority issues, build processes to identify and avoid repeat mistakes/issues
• Assist in providing feedback on internal processes for managing our central security station
• Work with customer service teams and engineering to refine our system

QUALIFICATIONS:

• Minimum of college-level education; completion of a four-year degree is preferred
• Strong Communication Skills
• Preferably a year of experience in security/law enforcement/emergency dispatch, surveillance
• Love of technology! - Proficient in relevant computer applications (i.e. web browsing applications, email etc.)
• Type 35 WPM minimum
• Be proficient in communicating in stressful situations. You will be trained and tested. Calling 911 in an emergency requires calmness and clarity of thought!
• Be comfortable using your voice! You will need to communicate with customers courteously, 911 clearly and concisely, and suspects firmly and confidently!
• We are looking for people who are curious by nature and willing to intervene and investigate situations without hesitation
• Be able to work on various shifts and work overtime as needed
• Willing to work onsite in Pampanga

Earn as much as Php 33,000!