Theft Prevention Officer

Manatal; Western Visayas; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

MicroSourcing in Pasay City is seeking a Theft Prevention Officer to monitor CCTV across self-service micro markets, analyze transactions, and investigate loss events. The role requires strong analytical skills and the ability to document findings clearly.

You will work in a hybrid setup with night shifts, collaborating with Operations, and reporting incidents with solid evidence. The team emphasizes accuracy, confidentiality, and continuous improvement in loss prevention procedures.

Qualifications

• Proven experience in Loss Prevention, CCTV Monitoring, Security Investigation, or Fraud Investigation.
• Strong analytical and investigative skills with excellent attention to detail.
• Ability to review CCTV footage and identify suspicious behaviors and patterns.
• Experience analyzing POS transaction data, payment records, and sales reports.
• Strong written English skills for clear investigation reports.
• Proficiency in Excel, CRM platforms, and CCTV/video management software.

Responsibilities

• Monitor CCTV footage to identify theft, under-ringing, unpaid transactions, and suspicious activity.
• Analyze POS transactions, payment records, and sales reports for loss events and anomalies.
• Conduct investigations and prepare clear reports with timelines, CCTV evidence, and findings.
• Identify repeat offenders, trends, and operational risks across locations.
• Escalate confirmed theft incidents to clients and internal stakeholders with evidence.
• Maintain accurate case records and document incidents in the Loss Prevention system.
• Monitor CCTV health and report camera or visibility issues affecting investigations.
• Collaborate with Operations and management to communicate findings and concerns.
• Conduct ad hoc investigations and contribute to process improvements.

Skills

Loss Prevention

CCTV Monitoring

Security Investigation

Fraud Investigation

POS Data Analysis

Excel

CRM platforms

Investigation Reporting

Independent Work

Tools

CCTV/video management software

Microsoft Excel

Job description

Discover your 100% YOU with MicroSourcing!

Position: Theft Prevention Officer
Location: MoA, Two E-com, Pasay City
Work setup & shift: Hybrid, Night shift

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a company that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Theft Prevention Officer, you will:

• Monitor CCTV footage across multiple self-service micro markets to identify theft, under-ringing, unpaid transactions, and suspicious activity.
• Analyze POS transactions, payment records, and sales reports to identify theft, loss events, and transaction anomalies.
• Conduct investigations and prepare clear, accurate reports with timelines, CCTV evidence, transaction details, and findings.
• Identify repeat offenders, recurring behaviors, theft trends, payment failures, and operational risks across locations.
• Escalate confirmed theft incidents to clients and internal stakeholders based on sufficient supporting evidence.
• Maintain accurate case records and ensure incidents are consistently documented in the Loss Prevention system.
• Monitor CCTV health and report camera, recording, or visibility issues that may affect investigations.
• Collaborate with Operations and management to communicate investigation findings and operational concerns.
• Conduct ad hoc investigations and contribute to continuous improvements in loss prevention procedures and reporting standards.

What You Need:

Non-negotiables

• Proven experience in Loss Prevention, CCTV Monitoring, Security Investigation, Fraud Investigation, or a similar investigative role.
• Strong analytical and investigative skills with excellent attention to detail.
• Ability to review CCTV footage and accurately identify suspicious behaviors and patterns.
• Experience analyzing POS transaction data, payment records, and sales reports.
• Strong written English skills with the ability to prepare clear and accurate investigation reports.
• Proficiency in Microsoft Excel, CRM platforms, and CCTV/video management software.
• Strong problem-solving and decision-making skills with the ability to work independently.

Preferred skills/expertise

• Experience investigating theft, transaction anomalies, payment issues, or retail/e-commerce losses.
• Strong evidence-based and objective decision-making skills.
• Highly observant, organized, methodical, proactive, and self-motivated.
• Ethical and trustworthy with a strong sense of confidentiality and integrity.
• Ability to identify patterns and trends from investigation data.
• Continuous improvement mindset.

How Success Is Measured:

• Client Escalation Accuracy: Maintain 0% false-positive client escalations, with all escalations supported by sufficient evidence and confirmed theft incidents.
• Review Productivity: Meet or exceed assigned weekly site review and investigation targets.
• Documentation Compliance: Ensure 100% of investigation reports contain complete CCTV evidence, transaction details, findings, and case documentation.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit MicroSourcing.

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