Thai-Speaking Ocean CX Specialist | Global Logistics

Maersk Global Service Centres Philippines Limited; Pasig; On-site; PHP 550,000 - 900,000; Full time

Job summary

Maersk Global Service Centres Philippines Limited in Pasig invites a Thai Ocean Customer Experience Specialist to lead documentation accuracy, end-to-end export/import CX, and stakeholder collaboration across voice and non-voice channels. The role emphasizes dense process governance, CSOPs optimization, and delivering customer-centric solutions in a dynamic logistics environment.

Fluency in Thai and English is required; a bachelor's degree is expected.

Qualifications

• Fluency in Thai and English (written and spoken) is required.
• Bachelor’s degree in any field.
• Strong attention to detail and stakeholder management skills.
• Process- and customer outcome-oriented mindset, including understanding of end-to-end impacts.
• Proven experience in developing, maintaining and auditing CSOPs.
• Proficiency in relevant systems and tools.
• Prior experience in Customer Experience (CX).
• Demonstrated ability to streamline workflows and improve efficiency.
• Applicants with AI literacy and adaptability highly preferred.
• Must be willing to work onsite in Pasig City; Dayshift schedule.

Responsibilities

• Ensure the timely and accurate completion of all Ocean documentation to meet regulatory and customer requirements
• Oversee and execute documentation amendments with precision and speed to maintain data accuracy.
• Drive efficiency in documentation workflows and improve productivity through process optimization.
• Maintain and regularly update CSOPs to reflect the latest customer requirements and operational capabilities.
• Act as the first point of contact for stakeholders on customer experience (CX)-related matters
• Take full ownership of a defined customer portfolio, managing the end-to-end export and import experience across both voice and non-voice channels, including email handling, phone calls, and proactive tasks
• Coordinate effectively with internal and external stakeholders involved in shipment processing to ensure seamless operations
• Provide value‑added solutions to customers by leveraging strong business knowledge and process understanding
• Deliver accurate and timely resolutions to customer queries and concerns
• Maintain a customer‑centric approach to minimize errors and proactively implement preventive measures to avoid recurrence
• Identify and act on opportunities for upselling and cross‑selling where appropriate
• Adhere to all Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) in daily operations
• Maintain proactive and effective communication by actively participating in client calls to ensure smooth process flow
• Prepare reports and perform additional tasks as assigned by the Team Leader or Manager

Skills

Thai & English fluency

Stakeholder management

Process mindset

CSOPs management

Systems & tools proficiency

Customer experience

Workflow optimization

AI literacy

Education

Bachelor’s degree

Job description

Maersk Global Service Centres Philippines Limited in Pasig invites a Thai Ocean Customer Experience Specialist to lead documentation accuracy, end-to-end export/import CX, and stakeholder collaboration across voice and non-voice channels. The role emphasizes dense process governance, CSOPs optimization, and delivering customer-centric solutions in a dynamic logistics environment.

Fluency in Thai and English is required; a bachelor's degree is expected.