Thai QA Specialist - QA & Process Improvement (Relocation)

Pinoybisnes; Hinoba-an; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Visa Processing

Relocation Assistance

13th month pay

Leaves Allowances

With Training

Job summary

J-K Network Manpower Services – Pampanga – Clark, Pampanga is seeking a quality assurance professional to assess issues, analyze root causes, and implement improvement plans across the operations team.

The role involves monitoring calls, chats, and data entry for QA and participating in listening programs to identify client needs and expectations, with staff knowledge assessments to align with processes and policies.

Responsibilities

• Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance
• Monitor telephone calls, chat and data entry for quality assurance
• Participates in customer and client listening programs to identify customer needs and expectations
• Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet

Job description

J-K Network Manpower Services – Pampanga – Clark, Pampanga is seeking a quality assurance professional to assess issues, analyze root causes, and implement improvement plans across the operations team.

The role involves monitoring calls, chats, and data entry for QA and participating in listening programs to identify client needs and expectations, with staff knowledge assessments to align with processes and policies.