Test Analyst - C11

Citibank (Switzerland) AG; Hinoba-an; On-site; Confidential; Full time

Job summary

Citi is seeking a Quality Intermediate Analyst in the Philippines to independently lead quality control reviews and apply analytical thinking to data quality. The role requires attention to detail and professional judgment in interpreting results, contributing to the team's overall quality objectives.

The position involves developing procedural documentation and collaborating with senior management to address broader quality issues, with direct impact on service timeliness and team performance.

Qualifications

• Bachelor’s/University degree or equivalent experience
• 2-5 years relevant experience in consumer banking, customer service, data management, or control function

Responsibilities

• Independently leads quality control reviews, applying analytical thinking and knowledge of data analysis tools and quality review methodologies.
• Develops non-routine procedural documentation, guidelines, manuals, and reports.
• Works with Senior Management to address and resolve broader quality issues.

Job description

The Quality Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

Independently leads quality control reviews, applying analytical thinking and knowledge of data analysis tools and quality review methodologies. Typically deals with variable quality issues with potentially broader business impact. Applies professional judgment when interpreting quality review data. Develops non-routine procedural documentation, guidelines, manuals, and reports. Works with Senior Management to address and resolve broader quality issues. Provides guidance to lower level analysts. Applies good understanding of how the team and area integrate with others in accomplishing the goals of the sub function / job family. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Moderate but direct impact through quality and timeliness of services provided that effect own team and closely related teams. Applies project Management skills. Requires attention to detail when making judgments based on the analysis of factual information. Applies professional judgment when interpreting data and results. May occasionally provide informal guidance or on-the-job-training to new team members. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Previous experience in area of consumer banking, customer service or data management or control function 2-5 years relevant experience Education: Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group: Operations - Core

------------------------------------------------------

Job Family: Operations Quality

------------------------------------------------------

Time Type: Full time

------------------------------------------------------

Most Relevant Skills Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.