Test Administrator (with IT Support)

Black-Ops Consulting International (BOCX Inc.); Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

A consulting firm in Quezon City is seeking a high-performing Test Administrator/IT Support to manage testing environments and provide IT assistance. Responsibilities include administering exams, verifying candidates, and troubleshooting IT issues. Ideal candidates should possess a Bachelor's degree in IT or a related field and demonstrate excellent communication skills along with a strong attention to detail. Flexibility in schedules may be required. This role offers an on-site work environment with opportunities for professional growth.

Qualifications

• Bachelor’s degree or relevant experience in IT, Computer Science, or any related field is an advantage.
• Experience in customer service, administrative support, or testing center operations is preferred.
• Strong attention to detail, organizational skills, and ability to follow strict procedures.
• Strong attention to detail, organizational skills, and ability to follow strict procedures.
• Excellent communication and interpersonal skills.
• Ability to work in a controlled, quiet environment and maintain focus for extended periods.
• Willingness to work flexible schedules, including weekends or holidays if required.
• Ability to handle confidential information with integrity and professionalism.

Responsibilities

• Administer certification and licensure examinations following strict guidelines.
• Verify candidate eligibility and maintain a distraction-free environment.
• Provide technical support and troubleshoot issues during examinations.
• Facilitate candidate check-in and check-out, including orientation on rules and procedures.
• Monitor examinations and assessments in real time to ensure integrity and address irregularities.
• Provide technical and procedural support to candidates and trainees during exams and training sessions.
• Ensure proper functionality of testing systems, computers, peripherals, and network connectivity.
• Perform basic IT troubleshooting for hardware, software, and network concerns within the center.
• Assist in setup, configuration, and technical support of training sessions and online platforms.
• Document incidents, technical issues, and policy violations through vendor systems.
• Maintain confidentiality of examination content and candidate information.
• Coordinate scheduling, seat allocation, and system readiness with vendors and teams.
• Implement updates on vendor policies and security advisories promptly.
• Ensure compliance with data privacy regulations and sponsor agreements.
• Maintain logs, reports, and audit documentation required by vendors.
• Support audits, inspections, and accreditation activities.
• Deliver professional customer service while enforcing testing and training policies.

Skills

Customer service experience

Organizational skills

IT troubleshooting

Attention to detail

Excellent communication skills

Communication skills

Organizational skills

Flexible schedules

Education

Bachelor's degree in IT or related field

Tools

Computer systems

Network tools

Job description

Black-Ops Consulting International (BOCX Inc.)

Negotiable

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

We’re looking for a high-performing Test Administrator/IT Support to support our testing center and for the future trainings of our company.

Job Responsibilities

• Administer certification, licensure, and training-related examinations in strict compliance with the policies, procedures, and security standards of Pearson VUE, Kryterion, and PSI.
• Verify candidate identity and eligibility in accordance with approved identification and registration requirements.
• Prepare, set up, and maintain a secure, organized, and distraction-free testing and training environment.
• Facilitate candidate check-in and check-out processes, including orientation on examination rules, policies, and procedures.
• Monitor examinations and training assessments in real time to ensure integrity, prevent misconduct, and address irregularities following vendor guidelines.
• Provide technical and procedural support to candidates and trainees during exams and training sessions; escalated complex issues as needed.
• Ensure the proper functionality of testing systems, computers, peripherals, network connectivity, and required software before and during operations.
• Perform basic IT troubleshooting for hardware, software, and network-related concerns within the testing center and training facilities.
• Assist in the setup, configuration, and technical support of training sessions, including presentation equipment and online platforms.
• Document, report, and submit incidents, technical issues, and policy violations through appropriate vendor systems.
• Maintain strict confidentiality of examination content, candidate information, and all testing materials.
• Coordinate scheduling, seat allocation, and system readiness with exam vendors, trainers, and internal teams.
• Implement updates on vendor policies, system changes, and security advisories accurately and promptly.
• Ensure compliance with data privacy regulations and exam sponsor agreements at all times.
• Maintain accurate logs, reports, and audit documentation required by vendors and internal compliance standards.
• Support audits, inspections, and accreditation activities as required.
• Deliver professional, courteous, and firm customer service while enforcing testing and training policies.

Qualifications

• Bachelor’s degree or relevant experience in IT, Computer Science, or any related field is an advantage.
• Experience in customer service, administrative support, or testing center operations is preferred.
• Basic to intermediate knowledge of IT systems, including troubleshooting of computers, networks, and common software applications.
• Strong attention to detail, organizational skills, and ability to follow strict procedures.
• Excellent communication and interpersonal skills.
• Ability to work in a controlled, quiet environment and maintain focus for extended periods.
• Willingness to work flexible schedules, including weekends or holidays if required.
• Ability to handle confidential information with integrity and professionalism.

Apply via the job post or email at **** or share with someone who would be a great fit.

Christian Lloyd Carcabuso

HR Manager Black-Ops Consulting International (BOCX Inc.)

Working Location

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