Teleperformance Philippines - BP Digital Recruiting

Teleperformance; Antipolo; On-site; PHP 400,000 - 600,000; Full time

Job summary

Une entreprise mondiale de services recherche des Représentants du Service Client pour aider les clients via des appels et des emails. Ce rôle clé nécessite d'excellentes compétences en communication et la capacité de résoudre des problèmes pour garantir une expérience positive aux clients. Vous aurez l'opportunité de travailler dans un environnement dynamique et multinational, avec des possibilités de développement professionnel.

Qualifications

• Citoyen philippin ou statut légal équivalent.
• Compétences en communication orale et écrite en anglais.
• Disponibilité à travailler sur différents horaires.

Responsibilities

• Gérer et répondre aux demandes des clients par téléphone et email.
• Offrir un service client de qualité par une écoute active.
• Travailler avec des informations clients confidentielles.

Skills

Communication

Logic

Problem-Solving

Organization

Tools

Windows operating systems

Job description

Overview

Our Customer Service Representatives and Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email
• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Qualifications

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills

*Teleperformance only conducts recruitment activities using official Teleperformance channels. We will never ask for a payment or other forms of remuneration to process job applications or offers.