Teleconsult Doctor Hotline

MedGrocer; Mexico; Remote; PHP 313,000 - 445,000; Full time

Job summary

Med Grocer is seeking a Teleconsult Doctor to deliver high-quality remote medical care across the Philippines. You will handle a range of cases via our digital platform, including wellness advice and management of chronic conditions.

The role operates remotely with onsite training in Makati. Minimum commitment is 8 hours per week, with shifts structured to cover priority day slots and evenings.

Qualifications

• Registered physician with an updated PRC license.
• Open to both new board passers and experienced physicians.
• Proficient with technology and comfortable using digital health platforms.
• Must have a laptop/desktop (Windows 11 or later, or Mac OS Ventura Version 13 or later).

Responsibilities

• Conduct teleconsultations for non-emergency health concerns via hotline.
• Manage and monitor patients with chronic diseases remotely.
• Assess conditions and refer to primary care networks or specialists when needed.
• Issue e-prescriptions, lab requests, and medical documents through the platform.
• Maintain accurate patient records in the EMR system.

Skills

Tech-savvy

Digital health platforms

Telemedicine workflows

Education

PRC license

Tools

EMR System

Job description

Job Description

This role is open to doctors who can take shifts from the priority schedules below (minimum 8 hours/week) and interested in handling real-time, inbound patient calls through active hotline queues.

Priority Days/shifts

• Mon-Fri 10 AM-2 PM
• Mon, Tue, Wed, Fri 4 PM-8 PM
• Wed & Thu, 3 PM-7 PM

Med Grocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Teleconsult Doctor is a key member of our medical team, responsible for delivering high-quality, remote medical care to patients across the Philippines. This role involves treating a wide range of patient cases, from acute conditions to chronic diseases, and providing wellness advice. As a Teleconsult Doctor, you will leverage our digital platform to make healthcare more accessible, efficient, and integrated, ensuring a seamless experience for every patient.

Work Location: Remote (Work-from-Home)

Onsite Training: 2 to 3 days remote or on-site in Makati

Shift Commitment: Minimum of 8 hours/week

Shift Length: Minimum of 4 hours/shift

Compensation: ₱275/hour + ₱175 incentive per additional completed consult within the same hour (starting from the 2nd consult)

Key Responsibilities

• Conduct comprehensive teleconsultations for non-emergency health concerns received through the hotline.
• Manage and monitor patients with chronic diseases, developing and adjust care plans through remote consultations.
• Assess patients' conditions and effectively redirect them to appropriate primary care networks or specialists when in-person evaluation is necessary.
• Issue e-prescriptions, laboratory requests, and other necessary medical documents through the platform.
• Maintain accurate, comprehensive, and timely patient records within our Electronic Medical Records (EMR) system.

Minimum Qualifications

• Registered physician with an updated PRC license.
• Open to both new board passers and experienced physicians.
• Proficient with technology and comfortable using digital health platforms.
• Must have a laptop/desktop (Windows 11 or later, or Mac OS Ventura Version 13 or later)